RingCentral Overview
Bringing all customers & employees together, especially during the new remote format of working life…RingCentral is here! Be it video conferencing, messaging, or even the underrated traditional phone call: all in one convenient app. Open to being accessed from almost any device, RingCentral’s flexible & secure approach to virtual meetings is unparalleled. With almost full SLA uptime, you can be comfortable with their robust security protocol.
With analytics, various integrations & customer engagement frameworks with call center type protocol, there’s really nothing more comprehensive than RingCentral. With cloud presence, webinar & team collaborative capabilities, this is the real deal. What’s more is that with regular performance reports and telecom infrastructure, you can easily gauge just how satisfied your customers actually are.
This is all satisfying, however, let’s consider the drawbacks. Firstly, many users report that there’s an inconsistency between various platforms, be it mobile or desktop version apps. This affects performance, availability of features & resource management. Secondly, pricing is obscure, as often taxes aren’t included (which can be misleading for some). Invoicing & the general interface is perplexing, especially for new inexperienced users. Finally, the phone infrastructure is glitchy & consequently, call drops plus unaccounted transactions ensue. For the price then, this isn’t a great prospect at all. Perhaps if RingCentral addressed these avoidable issues, it’d be able to restore its customer base faith soon.
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RingCentral Features
- Access Controls/Permissions
- Call Logging
- Contact Management
- Archiving & retention
- Call Monitoring
- Employee Directory
- Audio / Video Conferencing
- Call Recording
- Event triggered actions
- Auto-Dialer
- Unlimited video and audio meetings with screen sharing on desktop and mobile (100 people per meeting)
- Mobile apps for iOS and Android
- High-definition (HD) voice
- Visual voicemail and voice mail-to-email
- Team collaboration
- Professional implementation
- Quality of Service Reports
- Voicemail transcription to text
RingCentral Plans & Pricing in 2024
Available on: Free Trial, Subscription- Starting Price: $29.99/month
- Pricing Module:
RingCentral has four pricing options:
- Essentials – $19.99 per month (annual billing) or $29.99 per month (monthly billing)
- Standard – $24.99 per month (annual billing) or $34.99 per month (monthly billing)
- Premium – $34.99 per month (annual billing) or $44.99 per month (monthly billing)
- Ultimate – $49.99 per month (annual billing) or $59.99 per month (monthly billing)
- Trial Days: 30
Alternatives of RingCentral
RingCentral Reviews
4/5
Overall ratingValue for money
4Features
4Ease of use
4Customer support
4Likelihood to Recommend
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
RingCentral - A Great Choice
RingCentral is an excellent choice for businesses looking for a reliable communication platform. It offers great features like VoIP calling, video conferencing, and collaboration tools. The customer service is also top-notch. I highly recommend it!
Pro
Reliable, great features, excellent customer service
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
RingCentral is Easy to Use
I have been using RingCentral for over a year now and I have to say it is an amazing service. The user interface is extremely easy to use and the features are fantastic. I especially love the ability to conference call with up to 100 people at once. The customer service is also excellent and very responsive. I highly recommend RingCentral for anyone looking for a reliable and affordable communication service. Rating: 5/5
Pro
Easy to use, great features, excellent customer service
Cons
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Unsatisfactory RingCentral Experience
I recently started using RingCentral for my business and I'm very disappointed. The setup process was long and confusing. Even after I got it up and running, the customer service was unhelpful when I had questions. The features offered are limited and the interface is clunky. I'm not sure if I'll be sticking with RingCentral.
Pro
None
Cons
Confusing setup, limited features, unhelpful customer service
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Highly Recommended Communication Tool
RingCentral is a great communication tool. It's easy to use and reliable. I love the video conferencing feature!
Pro
Easy to use, reliable, great video conferencing feature
Cons
None so far
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Value for money
Features
Ease of use
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Likelihood to Recommend
Highly Recommended Communication Solution
RingCentral is an excellent communication solution for businesses of all sizes. It offers a wide range of features such as audio and video conferencing, messaging, and online meetings. The user interface is easy to use and the customer service is outstanding. I highly recommend RingCentral for your business communication needs.
Pro
Wide range of features, Easy to use, Outstanding customer service
Cons
None so far
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Pro
Cons
Compare with Top Alternatives
| RingCentral | Flowlu | Paymo | |
|---|---|---|---|
| Pricing |
Starting from $29.99/monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
Starting from $29.00/monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
Starting from $11.95/monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
| User Reviews | 4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
| Key Feature | |||
| API |  |  | |
| Access Controls/Permissions | | | |
| Activity tracking | | | |
| Agile Methodologies | | | |
| Alerts/Notifications | | | |
| Archiving & retention | | | |
| Audio / Video Conferencing | | | |
| Auto-Dialer | | | |
| Automatic Backup | | | |
| Billing & invoicing | | | |
| Compare with all features | |||
