
BirdEye Overview
Win every customer interaction & boost your online presence with Birdeye’s review management. Collate reviews, be discovered online, boost lead conversion & correspond with customers via text. Their dedicated messaging platform enables mass campaigns & even live chat opportunities to cater in both real-time as well as offline.
• Listings: place your business on a visible map to be discoverable globally
• Transform your customer reviews to empower yourself with a competitive advantage over other rivals! Increase touchpoints & generate revenue streams
• Referrals to family & friends: word of mouth still goes a long way…
• Centralised inbox management to organise all incoming communications
• Webchat to promote visitors browsing into actual customers
• Automatically respond to plus sync queries & feedback, as the first point of contact
• Bulk messaging to target large audiences simultaneously
• Upcoming video calling facility on virtually any device
• Achieve higher search engine rankings & grow your business
• Connect to existing consumers & deliver great end-user services
• Be chosen & stand out with interactive surveys, insights, ticketing & benchmarks
• Gauge your performance introspectively with the above tools for insight
• Convenient setup backed by a dedicated appointed account manager for the implementation process
• Enhanced role-based access control, IP whitelisting & custom email servers to enforce data security policies
• Address operational insufficiency with analytics
• Utilise user-generated content to potentiate SEO, marketing & social media channels to rule the market
• Pave customer journeys with ORM & create an immersive experience
• Boost volumes with seamless integrations & protect data with user identification plus security protocol

The only main niggle is that their software can be clunky & slightly glitchy to operate. Apart from that, BirdEye is a good choice to go with.
BirdEye Features
- 2-Way Messaging
- Activity Dashboard
- Alerts/Notifications
- API
- Audience Targeting
- Benchmarking
- Campaign management
- Canned Responses
- Chatbot
- Code-free Development
- Communication Management
- Competitive Analysis
- Configurable Alerts
- Contact Management
- Contextual Guidance
BirdEye Plans & Pricing in 2022
Available on: Free- Starting Price: $299
- Pricing Module:
Standard: $299
Professional: $399 - Trial Days: 30
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User Reviews | No Review Yet! | 5 /5Overall rating Excellent
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Value for money 5Features 5Ease of use 5Customer support 5Likelihood to Recommend 10 |
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Key Feature | |||
2-Way Messaging | |||
360 Degree Feedback | |||
ACH Payment Processing | |||
API | |||
Activity Dashboard | |||
Alerts/Notifications | |||
Audience Targeting | |||
Batch Communications | |||
Benchmarking | |||
Billing & invoicing | |||
Compare with all features |