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BirdEye Overview

Win every customer interaction & boost your online presence with Birdeye’s review management. Collate reviews, be discovered online, boost lead conversion & correspond with customers via text. Their dedicated messaging platform enables mass campaigns & even live chat opportunities to cater in both real-time as well as offline.

Introducing Birdeye Messaging

• Listings: place your business on a visible map to be discoverable globally
• Transform your customer reviews to empower yourself with a competitive advantage over other rivals! Increase touchpoints & generate revenue streams
• Referrals to family & friends: word of mouth still goes a long way…
• Centralised inbox management to organise all incoming communications
• Webchat to promote visitors browsing into actual customers
• Automatically respond to plus sync queries & feedback, as the first point of contact
• Bulk messaging to target large audiences simultaneously
• Upcoming video calling facility on virtually any device
• Achieve higher search engine rankings & grow your business
• Connect to existing consumers & deliver great end-user services
• Be chosen & stand out with interactive surveys, insights, ticketing & benchmarks
• Gauge your performance introspectively with the above tools for insight
• Convenient setup backed by a dedicated appointed account manager for the implementation process
• Enhanced role-based access control, IP whitelisting & custom email servers to enforce data security policies
• Address operational insufficiency with analytics
• Utilise user-generated content to potentiate SEO, marketing & social media channels to rule the market
• Pave customer journeys with ORM & create an immersive experience
• Boost volumes with seamless integrations & protect data with user identification plus security protocol

Survey
Survey

The only main niggle is that their software can be clunky & slightly glitchy to operate. Apart from that, BirdEye is a good choice to go with.

BirdEye Features

  • 2-Way Messaging
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Audience Targeting
  • Benchmarking
  • Campaign management
  • Canned Responses
  • Chatbot
  • Code-free Development
  • Communication Management
  • Competitive Analysis
  • Configurable Alerts
  • Contact Management
  • Contextual Guidance

BirdEye Plans & Pricing in 2022

Available on: Free
  • Starting Price: $299

  • Pricing Module:
    Standard: $299

    Professional: $399

  • Trial Days: 30

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User Reviews

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5 /5

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Value for money

5

Features

5

Ease of use

5

Customer support

5

Likelihood to Recommend

10
Key Feature
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