Podium Overview
Podium is deemed as the ‘ultimate messaging platform’, hosting tool for local businesses. Gain more reviews, connect with web traffic & use payment gateways to monetise your campaign. Webchats augment customer retention & reduce site visit abandonment, whilst payment link messages create financial funnels to reap your income. Feedback & interactive video channeling engages visitors & establishes platforms to forge sustainable buyer-seller relationships. Customise invoices, protect sensitive payment data by security encryption protocol & itemise bills. Initiate refunds & offer various flexible payment options too.
Automated connection with customers via chat processes to convert & deploy widgets for added measure. Transfer conversations to various locations in real-time, whilst smart autoresponders do the rest. Gauge & monitor performance with analytical integrations plus AI-powered algorithms. Increase your visibility, benefit from business insights via reporting & live alerts with updates. Customised templates & mobile apps enable ergonomic as well as efficient customer service/handling operations.
Nevertheless, with binding long-term contracts, and overly complex interface workflows & implementation as experienced by some users, suddenly the prospect of Podium appears bleak. Then again, depending on your business setting & application, this may well suit your needs. Their customised only quote pricing practice is certainly intriguing.
I am a digital marketer and SEO content writer at Cloudfindr.
Podium Features
- 360 Degree Feedback
- ACH Payment Processing
- Activity Dashboard
- Batch Communications
- Billing & invoicing
- Campaign management
- Chat/Messaging
- Click Tracking
- Complaint Monitoring
- Conversion Rate Optimization
- Customer Activity Tracking
- Customer Experience Management
- Dashboard
- Debit/Credit Card Processing
- Electronic Signature
- Feedback Management
- Live chat
- Mobile payments
- Multi-channel communication
- Multi-Channel Data Collection
- Multi-channel management
- Negative Feedback Management
- On-Demand Communications
- Online Payments
- Personalization
- Proactive Chat
- Ratings / Reviews
- Real-time Consumer-facing Chat
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- Social media integration
- Social Sharing
- Survey/Poll Management
- Template Management
- Video support
- Visitor Management
Podium Plans & Pricing in 2023
Available on: Free Trial, Subscription- Starting Price: Custom
- Pricing Module:
Podium provides custom pricing for their software. - Trial Days: 14
Alternatives of Podium
Podium Reviews
4/5
Overall ratingValue for money
4Features
4Ease of use
4Customer support
4Likelihood to Recommend
2021-10-06 10:16:32
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Features
Ease of use
Customer support
Likelihood to Recommend
Great experience with Podium
Overall, it\'s really good. We really enjoy using Podium for communicating with our clients.
Pro
The product is easy to use, and customers can leave Google reviews in just two clicks.
Cons
Customer survey feature is so limited as compared to other competitors
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Features
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Disappointing Podium Experience
I was so excited to try out Podium but was ultimately disappointed with the experience. The user interface was clunky and unintuitive, making it hard to navigate around. The features were also limited and there was no way to customize the look and feel of the platform. I felt like I was stuck with a generic, cookie-cutter design. Overall, I wouldn't recommend Podium to anyone looking for a reliable platform.
Pro
Cons
Clunky user interface, limited features, generic design
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Excellent Platform for Businesses
Podium makes it easy to communicate with customers and build relationships. Highly recommend!
Pro
Easy to use, great customer service
Cons
None
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Excellent Platform for Businesses
Podium is an excellent platform for businesses to easily communicate with customers. It is user-friendly and has great features like automated messages and customer feedback surveys. I highly recommend it for any business looking to improve customer service.
Pro
User-friendly, Automated messages, Customer feedback surveys
Cons
None
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Not Impressed with Podium
I recently tried out Podium and was quite disappointed. The user interface was clunky and unintuitive, and the features were limited. I found it difficult to navigate and I was not able to find the information I was looking for. The customer service was also not very helpful. Overall, I was not happy with my experience and would not recommend Podium to others.
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Cons
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Disappointing experience with Podium
I was disappointed with Podium's customer service. The interface was confusing and the customer support was unhelpful. I wouldn't recommend this product.
Pro
None
Cons
Poor customer service, confusing interface
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Disappointing experience with Podium
The customer service was unhelpful and the pricing was too high.
Pro
The interface is easy to use.
Cons
Poor customer service and expensive.
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Not Impressed with Podium
I recently tried Podium and was not impressed. The user interface was clunky and difficult to navigate. I found the features to be limited and the customer service was unhelpful. Furthermore, the pricing structure was confusing and I felt like I was being charged for things I didn't need. Overall, I wouldn't recommend Podium to anyone.
Pro
Cons
User interface, limited features, customer service, pricing structure
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Features
Ease of use
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Likelihood to Recommend
Impressed by Podium
I recently started using Podium and I'm really impressed. It has a great user interface and makes managing customer interactions a breeze. My favorite feature is the ability to track customer feedback so I can see how my customers feel about my services. I also love the automated email and text notifications, which makes it easy to stay in touch with customers. I highly recommend Podium for anyone looking for an easy to use customer engagement platform.
Pro
User interface, Automated email & text notifications, Track customer feedback
Cons
None so far
Compare with Top Alternatives
| Podium | 1CRM | Freshworks CRM | |
|---|---|---|---|
| Pricing |
Starting from CustomFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
Starting from $13/monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
Starting from ₹2,599/ monthFree:
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| User Reviews | 4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
| Key Feature | |||
| 360 Degree Feedback |  |  | |
| 360° customer view | | | |
| ACH Payment Processing | | | |
| Action-oriented follow ups | | | |
| Activity Dashboard | | | |
| Activity timeline | | | |
| Advanced Reporting: Charts can be aded to Dashboards | | | |
| Advanced lead scoring | | | |
| Appointments, tasks and notes | | | |
| Assign phone numbers | | | |
| Compare with all features | |||
