Podium Overview
Podium is deemed as the ‘ultimate messaging platform’, hosting tool for local businesses. Gain more reviews, connect with web traffic & use payment gateways to monetise your campaign. Webchats augment customer retention & reduce site visit abandonment, whilst payment link messages create financial funnels to reap your income. Feedback & interactive video channeling engages visitors & establishes platforms to forge sustainable buyer-seller relationships. Customise invoices, protect sensitive payment data by security encryption protocol & itemise bills. Initiate refunds & offer various flexible payment options too.
Automated connection with customers via chat processes to convert & deploy widgets for added measure. Transfer conversations to various locations in real-time, whilst smart autoresponders do the rest. Gauge & monitor performance with analytical integrations plus AI-powered algorithms. Increase your visibility, benefit from business insights via reporting & live alerts with updates. Customised templates & mobile apps enable ergonomic as well as efficient customer service/handling operations.

Nevertheless, with binding long-term contracts, and overly complex interface workflows & implementation as experienced by some users, suddenly the prospect of Podium appears bleak. Then again, depending on your business setting & application, this may well suit your needs. Their customised only quote pricing practice is certainly intriguing.
Podium Features
- 360 Degree Feedback
- ACH Payment Processing
- Activity Dashboard
- Batch Communications
- Billing & invoicing
- Campaign management
- Chat/Messaging
- Click Tracking
- Complaint Monitoring
- Conversion Rate Optimization
- Customer Activity Tracking
- Customer Experience Management
- Dashboard
- Debit/Credit Card Processing
- Electronic Signature
- Feedback Management
- Live chat
- Mobile payments
- Multi-channel communication
- Multi-Channel Data Collection
- Multi-channel management
- Negative Feedback Management
- On-Demand Communications
- Online Payments
- Personalization
- Proactive Chat
- Ratings / Reviews
- Real-time Consumer-facing Chat
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- Social media integration
- Social Sharing
- Survey/Poll Management
- Template Management
- Video support
- Visitor Management
Podium Plans & Pricing in 2022
Available on: Free Trial, Subscription- Starting Price: Custom
- Pricing Module:
Podium provides custom pricing for their software. - Trial Days: 14
Alternatives of Podium
Podium Reviews
5/5
Overall ratingValue for money
5Features
5Ease of use
5Customer support
5Likelihood to Recommend

2021-10-06 10:16:32
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Great experience with Podium
Overall, it\'s really good. We really enjoy using Podium for communicating with our clients.
Pro
The product is easy to use, and customers can leave Google reviews in just two clicks.
Cons
Customer survey feature is so limited as compared to other competitors
Compare with Top Alternatives
Podium | 1CRM | Freshworks CRM | |
---|---|---|---|
Pricing |
Starting from CustomFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
Starting from $13/monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
Starting from ₹2,599/ monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
User Reviews | 5 /5Overall rating Excellent
Very good
Average
Poor
Terrible
Value for money 5Features 5Ease of use 5Customer support 5Likelihood to Recommend 10 |
No Review Yet! | No Review Yet! |
Key Feature | |||
360 Degree Feedback | |||
360° customer view | |||
ACH Payment Processing | |||
Action-oriented follow ups | |||
Activity Dashboard | |||
Activity timeline | |||
Advanced Reporting: Charts can be aded to Dashboards | |||
Advanced lead scoring | |||
Appointments, tasks and notes | |||
Assign phone numbers | |||
Compare with all features |