Podium Overview
Podium is deemed as the ‘ultimate messaging platform’, hosting tool for local businesses. Gain more reviews, connect with web traffic & use payment gateways to monetise your campaign. Webchats augment customer retention & reduce site visit abandonment, whilst payment link messages create financial funnels to reap your income. Feedback & interactive video channeling engages visitors & establishes platforms to forge sustainable buyer-seller relationships. Customise invoices, protect sensitive payment data by security encryption protocol & itemise bills. Initiate refunds & offer various flexible payment options too.
Automated connection with customers via chat processes to convert & deploy widgets for added measure. Transfer conversations to various locations in real-time, whilst smart autoresponders do the rest. Gauge & monitor performance with analytical integrations plus AI-powered algorithms. Increase your visibility, benefit from business insights via reporting & live alerts with updates. Customised templates & mobile apps enable ergonomic as well as efficient customer service/handling operations.
Nevertheless, with binding long-term contracts, and overly complex interface workflows & implementation as experienced by some users, suddenly the prospect of Podium appears bleak. Then again, depending on your business setting & application, this may well suit your needs. Their customised only quote pricing practice is certainly intriguing.
I am a digital marketer and SEO content writer at Cloudfindr.
Podium Features
- 360 Degree Feedback
- ACH Payment Processing
- Activity Dashboard
- Batch Communications
- Billing & invoicing
- Campaign management
- Chat/Messaging
- Click Tracking
- Complaint Monitoring
- Conversion Rate Optimization
- Customer Activity Tracking
- Customer Experience Management
- Dashboard
- Debit/Credit Card Processing
- Electronic Signature
- Feedback Management
- Live chat
- Mobile payments
- Multi-channel communication
- Multi-Channel Data Collection
- Multi-channel management
- Negative Feedback Management
- On-Demand Communications
- Online Payments
- Personalization
- Proactive Chat
- Ratings / Reviews
- Real-time Consumer-facing Chat
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- Social media integration
- Social Sharing
- Survey/Poll Management
- Template Management
- Video support
- Visitor Management
Podium Plans & Pricing in 2023
Available on: Free Trial, Subscription- Starting Price: Custom
- Pricing Module:
Podium provides custom pricing for their software. - Trial Days: 14
Alternatives of Podium
Podium Reviews
4/5
Overall ratingValue for money
4Features
4Ease of use
4Customer support
4Likelihood to Recommend
2021-10-06 10:16:32
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Great experience with Podium
Overall, it\'s really good. We really enjoy using Podium for communicating with our clients.
Pro
The product is easy to use, and customers can leave Google reviews in just two clicks.
Cons
Customer survey feature is so limited as compared to other competitors
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Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Disappointing Podium Experience
I was so excited to try out Podium but was ultimately disappointed with the experience. The user interface was clunky and unintuitive, making it hard to navigate around. The features were also limited and there was no way to customize the look and feel of the platform. I felt like I was stuck with a generic, cookie-cutter design. Overall, I wouldn't recommend Podium to anyone looking for a reliable platform.
Pro
Cons
Clunky user interface, limited features, generic design
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Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Excellent Platform for Businesses
Podium makes it easy to communicate with customers and build relationships. Highly recommend!
Pro
Easy to use, great customer service
Cons
None
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Compare with Top Alternatives
| Podium | 1CRM | Freshworks CRM | |
|---|---|---|---|
| Pricing | Starting from CustomFree: Trail Days: Free: Free Trial: One Time Licensing: Subscription: | Starting from $13/monthFree: Trail Days: Free: Free Trial: One Time Licensing: Subscription: | Starting from ₹2,599/ monthFree: Trail Days: Free: Free Trial: One Time Licensing: Subscription: |
| User Reviews | 4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 6 | No Review Yet! | 3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
| Key Feature | |||
| 360 Degree Feedback |  |  |  |
| 360° customer view |  |  |  |
| ACH Payment Processing |  |  |  |
| Action-oriented follow ups |  |  |  |
| Activity Dashboard |  |  |  |
| Activity timeline |  |  |  |
| Advanced Reporting: Charts can be aded to Dashboards |  |  |  |
| Advanced lead scoring |  |  |  |
| Appointments, tasks and notes |  |  |  |
| Assign phone numbers |  |  |  |
| Compare with all features | |||
