Podium

Podium Overview

Podium is deemed as the ‘ultimate messaging platform’, hosting tools for local businesses. Gain more reviews, connect with web traffic & use payment gateways to monetise your campaign. Webchats augment customer retention & reduce site visit abandonment, whilst payment link messages create financial funnels to reap your income. Feedback & interactive video channeling engages visitors & establishes platforms to forge sustainable buyer seller relationships. Customise invoices, protect sensitive payment data by security encryption protocol & itemise bills. Initiate refunds & offer various flexible payment options too.

Automated connection with customers via chat processes to convert & deploy widgets for added measure. Transfer conversations to various locations in real time, whilst smart autoresponders do the rest. Gauge & monitor performance with analytical integrations plus AI powered algorithms. Increase your visibility, benefit from business insights via reporting & live alerts with updates. Customised templates & mobile apps enable ergonomic as well as efficient customer service/handling operations.

Nevertheless, with binding long term contracts, overly complex interface workflows & implementation as experienced by some users, suddenly the prospect of Podium appears bleak. Then again, depending on your business setting & application, this may well suit your needs. Their customised only quote pricing practice is certainly intriguing.

Raj Kishore

I am a digital marketer and SEO content writer at Cloudfindr.

Podium Features

• 360 Degree Feedback
• ACH Payment Processing
• Activity Dashboard
• Batch Communications
• Billing & invoicing
• Campaign management
• Chat/Messaging
• Click Tracking
• Complaint Monitoring
• Conversion Rate Optimization
• Customer Activity Tracking
• Customer Experience Management
• Dashboard
• Debit/Credit Card Processing
• Electronic Signature
• Feedback Management
• Live chat
• Mobile payments
• Multi-channel communication
• Multi-Channel Data Collection
• Multi-channel management
• Negative Feedback Management
• On-Demand Communications
• Online Payments
• Personalization
• Proactive Chat
• Ratings / Reviews
• Real-time Consumer-facing Chat
• Response Management
• Review Generation
• Review Monitoring
• Review Notification
• Review Request
• SEO Management
• Social media integration
• Social Sharing
• Survey/Poll Management
• Template Management
• Video support
• Visitor Management