Podium Overview

Podium is deemed as the ‘ultimate messaging platform’, hosting tools for local businesses. Gain more reviews, connect with web traffic & use payment gateways to monetise your campaign. Webchats augment customer retention & reduce site visit abandonment, whilst payment link messages create financial funnels to reap your income. Feedback & interactive video channeling engages visitors & establishes platforms to forge sustainable buyer seller relationships. Customise invoices, protect sensitive payment data by security encryption protocol & itemise bills. Initiate refunds & offer various flexible payment options too.

Automated connection with customers via chat processes to convert & deploy widgets for added measure. Transfer conversations to various locations in real time, whilst smart autoresponders do the rest. Gauge & monitor performance with analytical integrations plus AI powered algorithms. Increase your visibility, benefit from business insights via reporting & live alerts with updates. Customised templates & mobile apps enable ergonomic as well as efficient customer service/handling operations.

Nevertheless, with binding long term contracts, overly complex interface workflows & implementation as experienced by some users, suddenly the prospect of Podium appears bleak. Then again, depending on your business setting & application, this may well suit your needs. Their customised only quote pricing practice is certainly intriguing.

Podium Features

  • 360 Degree Feedback
  • ACH Payment Processing
  • Activity Dashboard
  • Batch Communications
  • Billing & invoicing
  • Campaign management
  • Chat/Messaging
  • Click Tracking
  • Complaint Monitoring
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Experience Management
  • Dashboard
  • Debit/Credit Card Processing
  • Electronic Signature
  • Feedback Management
  • Live chat
  • Mobile payments
  • Multi-channel communication
  • Multi-Channel Data Collection
  • Multi-channel management
  • Negative Feedback Management
  • On-Demand Communications
  • Online Payments
  • Personalization
  • Proactive Chat
  • Ratings / Reviews
  • Real-time Consumer-facing Chat
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • Social media integration
  • Social Sharing
  • Survey/Poll Management
  • Template Management
  • Video support
  • Visitor Management

Pricing

Available on: Free Trail, Subscription
  • Starting Price: Custom

  • Trail Days: 14

Podium Reviews

5/5

Overall rating
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
0

Value for money

5

Features

5

Ease of use

5

Customer support

5

Likelihood to Recommend

10/10

Nikita Bisht
2021-10-06 10:16:32

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

10/10

Great experience with Podium

Overall, it\'s really good. We really enjoy using Podium for communicating with our clients.

Pro

The product is easy to use, and customers can leave Google reviews in just two clicks.

Cons

Customer survey feature is so limited as compared to other competitors