Octopus CRM Overview
Octopus is a CRM platform designed to handle anything from billing to complaints in a seamless manner. Yield data for archived payments, customer booking history & otherwise. Offering solutions to acquire as well as retain customers, whilst dealing with the maintenance of your accounting infrastructure. Embedded communication monitoring ensures data extrapolation & stats-based automated workflows for efficient transactional processing. Do away with mundane clerical tasks & perform convenient query-based searches. Reduce lag & improve response times to customer concerns. Remain competitive within the market by gauging your performance metrics & tally against other rivals. Create service tickets easily, whilst generating newsletters with reminders. Gain better control over TAT & subsequently drive accurate estimates. Enable & empower customers to rate & review your products cum services, boosting your overall ranking.
Provide track & trace solutions for your customers with innovative mobile app optimised tools. Merge contacts & deduplicate entries, while setting premiums according to demographics. Unify all records, workflows & list feature protocols. Custom field with personalization, segmentation & reminders to update on progress made thus far. Their ingenuitive GPS tracker follows field reps to maximise efficiency with customer interaction & contact points. Save on time as well as logistic costs. Omnichannel management augments simultaneous campaign handling for effective revenue streams & consequential ROI. Be available & there for your customers 24/7, centralised staff collaborative platforms & omnipresent interface, supporting plus compatible with most OS environments/hardware configuration. Offline access with personalised granted permission pathways & operational reporting analytics. The result? Well, being able to adapt to your customer’s requirements, of course!
In spite of the wonderful features as aforementioned, there are drawbacks, including somewhat complex frilly functionality, which dampens its responsiveness. Actionable requests can be counterintuitive in their ordering & structure, whilst reporting can be skeletal with patchy results. Hence, would I recommend opting for Octopus pro? Unsure, however trying their free trial for a fortnight might assist you to make an informed decision.
I am a digital marketer and SEO content writer at Cloudfindr.
Octopus CRM Features
- AB Testing
- Automated publishing
- Campaign management
- Cataloging/Categorization
- Collaboration tools
- Contact database
- Conversion Tracking
- Customer segmentation
- Data Extraction
- Data Import/Export
- Drip Campaigns
- Goal Management
- Knowledge Management
- Lead Capture
- Lead Database Integration
Octopus CRM Plans & Pricing in 2024
Available on: Free Trial, Subscription- Starting Price: $9.99 /month
- Pricing Module:
0 - Trial Days: 7 days
Alternatives of Octopus CRM
Octopus CRM Reviews
4/5
Overall ratingValue for money
4Features
4Ease of use
4Customer support
4Likelihood to Recommend
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Highly Recommended CRM Software
Octopus CRM is an amazing software for managing customer relationships. It is easy to use, fast and efficient. The software is feature-rich, with a comprehensive contact management system, customizable automated emails, and comprehensive analytics. It has been a great help for our business in managing customer interactions, managing customer data and tracking customer engagement. I would highly recommend it to anyone looking for a reliable CRM software.
Pro
Easy to use, fast and efficient, feature-rich, comprehensive contact management system, customizable automated emails, comprehensive analytics
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not worth the money
Octopus CRM is an okay tool for small businesses, but it doesn't offer much in terms of features. It's expensive for what it provides, and I was disappointed with the customer support. It's not worth the money I paid for it.
Pro
Easy to use
Cons
Expensive, Limited features, Poor customer support
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not Impressed With Octopus CRM
I recently tried using Octopus CRM, but I was not impressed. The interface was confusing and it was difficult to get the hang of. The customer service was not helpful either. I found it difficult to customize the features to my needs. Overall, I would not recommend this CRM to anyone.
Pro
Cons
Confusing interface, Difficult to customize, Unhelpful customer service
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not a great CRM
Octopus CRM is slow and buggy.
Pro
Cons
Slow and buggy
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not Impressed with Octopus CRM
I recently started using Octopus CRM and I'm not impressed. The user interface is clunky and unintuitive. It's difficult to figure out how to use the features and the process of setting up a new account is tedious. The customer service is also lacking. I have had to wait hours for a response to a simple question. One of the features I was looking forward to using was the automated email system, but it doesn't seem to be very reliable. I wouldn't recommend Octopus CRM to anyone.
Pro
Cons
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Great CRM for Small Businesses
Octopus CRM is an amazing tool for small businesses. It's user-friendly interface makes it easy to manage customer data, track leads and close sales. The customer support team is also very helpful and quick to respond. I especially like the ability to create custom reports and track customer interactions. Highly recommended!
Pro
User-friendly interface, helpful customer support, ability to create custom reports
Cons
None so far
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| User Reviews | 4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
| Key Feature | |||
| AB Testing |  |  | |
| Advanced Reporting: Charts can be aded to Dashboards | | | |
| Automated notifications Included as standard in all Editions | | | |
| Automated publishing | | | |
| Automatic reminders Included as standard in all Editions | | | |
| Available as On Premise Software or Cloud-Hosted Service | | | |
| Bug tracking Included as standard in all Editions | | | |
| Calendar management Included as standard in all Editions | | | |
| Calendar/Reminder System | | | |
| Campaign management | | | |
| Compare with all features | |||
