Freshworks CRM Overview
Freshworks CRM is an AI-powered chatbot service that seeks to delight customers with its ingenuity. Put simply, it achieves this by utilizing an AI platform that assesses consumer intent & applies the following tactics:
- Harvesting growth engines to improve sales & marketing opportunities
- Replicating this with intelligence & pattern analysis to engage audiences
- Synergistic workflow with other apps, such as Google Calendar to organise yourself
- Bring Your Own Bot: an innovative feature to encourage & promote campaigns based on a custom-built bot to be directly connected to messenger cum email apps for niche sales
- Innovative IQ to ascertain customer conversations & EQ using NLP to capture keywords
With the positive also comes some negative aspects. Apparently, according to user reports, the mobile-designed apps are virtually inoperable. This is unfortunately compounded by a similar issue with service: frequent downtime, dysfunctional coded AI algorithms & inaccurate analysis report data. Finally, customer support is rated negatively in a surprising significant proportion of cases involving troubled users.
Therefore, Freshworks CRM has tried to revolutionise the conventional approach to AI-based chatbot services. Whilst they do succeed so much that the product has many featured capabilities, it becomes self-limiting with poor practical delivery of such services. This appears to dominate the good points by a measurable extent. Should these be resolved, this package can certainly reach heights in terms of offering powerful tools to drive a business.
Freshworks CRM Features
- 360° customer view
- Action-oriented follow ups
- Activity timeline
- Advanced lead scoring
- Appointments, tasks and notes
- Assign phone numbers
- Auto lead assignment
- Auto profile enrichment
- Automatically log calls
- Behavior-based segmentation
- Automation
- Bulk actions
- Customized reports
- Open & click notifications
- Personalized welcome and voicemail messages
- Pipeline dashboard
- Preview reports
- Mobile integration
- Lead scoring
- In-depth customer insights
- Website and in-app tracking
- Entire conversation history
- Tasks & appointments
- Team segmentation
- Territory reports
- Visual sales pipeline
- Deal status, at a glance
- Custom views
Freshworks CRM Plans & Pricing in 2023
Available on: Free Trial, Subscription- Starting Price: ₹2,599/ month
- Pricing Module:
Freshworks CRM has three pricing options:
- Growth – ₹2,099 /user/month (annual billing) or ₹2,599 /user/month (monthly billing)
- Pro - ₹5,099 /user/month (annual billing) or ₹6,099 /user/month (monthly billing)
- Enterprise – ₹9,199 /user/month (annual billing) or ₹10,999 /user/month (monthly billing)
- Trial Days: 21
Alternatives of Freshworks CRM
Freshworks CRM Reviews
3/5
Overall ratingValue for money
3Features
3Ease of use
3Customer support
3Likelihood to Recommend
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not Satisfied with Freshworks CRM
I have been using Freshworks CRM for a few weeks now and I am not satisfied with its features. The user interface is not intuitive and the customer support is not helpful. The pricing plans are also quite expensive. I would not recommend it to anyone.
Pro
Cons
User interface not intuitive, Poor customer support, Expensive pricing plans
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Disappointing Experience with Freshworks CRM
I recently tried Freshworks CRM for managing customer relationships. The features seemed promising but the results were not satisfactory. The interface was slow and clunky, and I found it difficult to navigate. The customer support wasn't helpful either. I felt like I was just wasting my time. I'm definitely not recommending this CRM to anyone.
Pro
Cons
Slow and clunky interface, Unhelpful customer support
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not a great CRM software
Freshworks CRM is not as user-friendly as I expected. It has a lot of features, but they are difficult to navigate and use. The customer service is also not great. I had a hard time getting help when I needed it. Overall, it's not a great CRM software.
Pro
Lots of features
Cons
Difficult to navigate
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not Satisfied with Freshworks CRM
I've been using Freshworks CRM for a couple of months now and I can't say I'm satisfied. The interface is too complicated and the features are not user-friendly. I've had difficulty customizing the dashboard to my needs and the customer support is not up to the mark. I'm not sure I can recommend this to anyone.
Pro
None
Cons
Complicated interface, Unfriendly features, Poor customer support
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not user-friendly Freshworks CRM
Lacks customization options.
Pro
Easy to set up
Cons
Difficult to customize
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Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Excellent CRM Software
Freshworks CRM is an excellent software for managing customer relationships. Its interface is intuitive and easy to use, and the automated features help streamline customer service. It also offers great customer analytics and reporting tools. Highly recommended!
Pro
Intuitive interface, Automated features, Great customer analytics
Cons
None so far
Rating breakdown
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Features
Ease of use
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Pro
Cons
Compare with Top Alternatives
| Freshworks CRM | 1CRM | Podium | |
|---|---|---|---|
| Pricing |
Starting from ₹2,599/ monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
Starting from $13/monthFree:
Trail Days:
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Starting from CustomFree:
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| User Reviews | 3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 3 |
4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
| Key Feature | |||
| 360 Degree Feedback |  | |  |
| 360° customer view | | | |
| ACH Payment Processing | | | |
| Action-oriented follow ups | | | |
| Activity Dashboard | | | |
| Activity timeline | | | |
| Advanced Reporting: Charts can be aded to Dashboards | | | |
| Advanced lead scoring | | | |
| Appointments, tasks and notes | | | |
| Assign phone numbers | | | |
| Compare with all features | |||
