View Plans & Pricing

Freshworks CRM Overview

Freshworks CRM is an AI-powered chatbot service that seeks to delight customers with its ingenuity. Put simply, it achieves this by utilizing an AI platform that assesses consumer intent & applies the following tactics:

  • Harvesting growth engines to improve sales & marketing opportunities
  • Replicating this with intelligence & pattern analysis to engage audiences
  • Synergistic workflow with other apps, such as Google Calendar to organise yourself
  • Bring Your Own Bot: an innovative feature to encourage & promote campaigns based on a custom-built bot to be directly connected to messenger cum email apps for niche sales
  • Innovative IQ to ascertain customer conversations & EQ using NLP to capture keywords
email campaigns

With the positive also comes some negative aspects. Apparently, according to user reports, the mobile-designed apps are virtually inoperable. This is unfortunately compounded by a similar issue with service: frequent downtime, dysfunctional coded AI algorithms & inaccurate analysis report data. Finally, customer support is rated negatively in a surprising significant proportion of cases involving troubled users.

marketing report

Therefore, Freshworks CRM has tried to revolutionise the conventional approach to AI-based chatbot services. Whilst they do succeed so much that the product has many featured capabilities, it becomes self-limiting with poor practical delivery of such services. This appears to dominate the good points by a measurable extent. Should these be resolved, this package can certainly reach heights in terms of offering powerful tools to drive a business.

event tracking

Freshworks CRM Features

  • 360° customer view
  • Action-oriented follow ups
  • Activity timeline
  • Advanced lead scoring
  • Appointments, tasks and notes
  • Assign phone numbers
  • Auto lead assignment
  • Auto profile enrichment
  • Automatically log calls
  • Behavior-based segmentation
  • Automation
  • Bulk actions
  • Customized reports
  • Open & click notifications
  • Personalized welcome and voicemail messages
  • Pipeline dashboard
  • Preview reports
  • Mobile integration
  • Lead scoring
  • In-depth customer insights
  • Website and in-app tracking
  • Entire conversation history
  • Tasks & appointments
  • Team segmentation
  • Territory reports
  • Visual sales pipeline
  • Deal status, at a glance
  • Custom views

Freshworks CRM Plans & Pricing in 2023

Available on: Free Trial, Subscription
  • Starting Price: ₹2,599/ month

  • Pricing Module:
    Freshworks CRM has three pricing options:

    • Growth – ₹2,099 /user/month (annual billing) or ₹2,599 /user/month (monthly billing)

    • Pro - ₹5,099 /user/month (annual billing) or ₹6,099 /user/month (monthly billing)

    • Enterprise – ₹9,199 /user/month (annual billing) or ₹10,999 /user/month (monthly billing)


  • Trial Days: 21

Freshworks CRM Reviews

3/5

Overall rating
Excellent
0
Very good
0
Average
4
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

3/10

Adrian

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not Satisfied with Freshworks CRM

I have been using Freshworks CRM for a few weeks now and I am not satisfied with its features. The user interface is not intuitive and the customer support is not helpful. The pricing plans are also quite expensive. I would not recommend it to anyone.

Pro

Cons

User interface not intuitive, Poor customer support, Expensive pricing plans


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Leah

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Disappointing Experience with Freshworks CRM

I recently tried Freshworks CRM for managing customer relationships. The features seemed promising but the results were not satisfactory. The interface was slow and clunky, and I found it difficult to navigate. The customer support wasn't helpful either. I felt like I was just wasting my time. I'm definitely not recommending this CRM to anyone.

Pro

Cons

Slow and clunky interface, Unhelpful customer support


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Sophie

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not a great CRM software

Freshworks CRM is not as user-friendly as I expected. It has a lot of features, but they are difficult to navigate and use. The customer service is also not great. I had a hard time getting help when I needed it. Overall, it's not a great CRM software.

Pro

Lots of features

Cons

Difficult to navigate


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Kieran

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not Satisfied with Freshworks CRM

I've been using Freshworks CRM for a couple of months now and I can't say I'm satisfied. The interface is too complicated and the features are not user-friendly. I've had difficulty customizing the dashboard to my needs and the customer support is not up to the mark. I'm not sure I can recommend this to anyone.

Pro

None

Cons

Complicated interface, Unfriendly features, Poor customer support


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User Reviews

3 /5

Overall rating
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0
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Average
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Poor
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Terrible
0

Value for money

3

Features

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Ease of use

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Customer support

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Likelihood to Recommend

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Terrible
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Likelihood to Recommend

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Very good
0
Average
2
Poor
0
Terrible
0

Value for money

4

Features

4

Ease of use

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Customer support

4

Likelihood to Recommend

5
Key Feature
360 Degree Feedbackremoveremovecheck
360° customer viewcheckremoveremove
ACH Payment Processingremoveremovecheck
Action-oriented follow upscheckremoveremove
Activity Dashboardremoveremovecheck
Activity timelinecheckremoveremove
Advanced Reporting: Charts can be aded to Dashboardsremovecheckremove
Advanced lead scoringcheckremoveremove
Appointments, tasks and notescheckremoveremove
Assign phone numberscheckremoveremove
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