Freshworks CRM

Freshworks CRM Overview

Freshworks CRM is an AI-powered chatbot service that seeks to delight customers with its ingenuity. Put simply, it achieves this by utilizing an AI platform that assesses consumer intent & applies the following tactics:

• Harvesting growth engines to improve sales & marketing opportunities
• Replicating this with intelligence & pattern analysis to engage audiences
• Synergistic workflow with other apps, such as Google Calendar to organise yourself
• Bring Your Own Bot: an innovative feature to encourage & promote campaigns based on a custom-built bot to be directly connected to messenger cum email apps for niche sales
• Innovative IQ to ascertain customer conversations & EQ using NLP to capture keywords

With the positive also comes some negative aspects. Apparently, according to user reports, the mobile-designed apps are virtually inoperable. This is unfortunately compounded by a similar issue with service: frequent downtime, dysfunctional coded AI algorithms & inaccurate analysis report data. Finally, customer support is rated negatively in a surprising significant proportion of cases involving troubled users.

Therefore, Freshworks CRM has tried to revolutionise the conventional approach to AI-based chatbot services. Whilst they do succeed so much that the product has many featured capabilities, it becomes self-limiting with poor practical delivery of such services. This appears to dominate the good points by a measurable extent. Should these be resolved, this package can certainly reach heights in terms of offering powerful tools to drive a business.