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Smith.ai Overview

Smith.ai is a chatbot-based platform that offers continual user support by answering queries & even following upon them. This not only upholds your business’s customer service profile but also enables sales opportunities. Yielding more lead conversion, the virtual receptionist does it all. They’ll even block spam visitors from your site. After-hours & overflow answering are other useful as well as helpful features that smith.ai entails. With all this under your belt, there appears no better choice than this to elect for your website’s support & marketing needs…or is there? Reviewing some of the drawbacks should make this easier to gauge.

Payment Collection

Smith.ai does appear to draw the potential control you’d have overrunning your chatbots, as only remote receptionists & bots can: not any other nominated staff. Furthermore, despite the service, it appears inconspicuous on websites, meaning that customers can seldom harness its potential. It’s as if the power this package has is not fully visible to be utilised.

Overall, therefore, smith.ai really does impress customers with its dedicated services & convenient features. Where it lacks though is the underwhelming availability of its presence – i.e. it’s almost as if it makes itself scarce until a potential customer actually delves into it. This appears somewhat counterintuitive for what is marketed to be…well a marketing & support strategy for businesses!

CRM integration

Smith.ai Features

  • Appointment Management
  • Spam Blocking
  • Reminders
  • Live chat
  • CRM integration
  • Billing & invoicing
  • 2-Way Messaging
  • AI/Machine Learning
  • Alerts/Notifications
  • Appointment Scheduling
  • Auto-Responders
  • Callback Scheduling
  • Chat Transcript
  • Chat/Messaging
  • Code-free Development
  • Contact database
  • Contextual Guidance
  • Data Import/Export
  • File sharing
  • Human Handover
  • Knowledge Base Management
  • Lead Database Integration
  • Lead Qualification
  • On-Demand Communications
  • One-to-One Messaging
  • Predictive Analytics
  • Process/Workflow Automation
  • Product recommendations
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • SMS Messaging
  • Social media integration
  • Summary Reports
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • eCommerce Management
  • eCommerce

Smith.ai Plans & Pricing in 2022

Available on: Free, Free Trial, Subscription
  • Starting Price: $140.00/month

  • Pricing Module:
    The pricing for Smith.ai Virtual Receptionists starts at $140.00 per month. Smith.ai Virtual Receptionists has 3 different plans:

    Starter: $140 per month for 20 chats, $7 per additional chat.
    Basic: $300 per month for 50 chats, $6 per additional chat.
    Pro: $600 per month for 120 chats, $5 per additional chat.

    PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!

     

  • Trial Days: 14

Smith.ai Reviews

5/5

Overall rating
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
0

Value for money

5

Features

5

Ease of use

5

Customer support

5

Likelihood to Recommend

8/10

Akash Jindal
2022-06-27 13:14:24

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

8/10

Smith.ai is a chatbot-based platform

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

Pro

I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.

Cons

I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.

Frequently Asked Questions

Smith.ai is an AI software that captures, screens, converts website leads and answers questions in order to schedule appointments or tell you if the lead is spam or not and can also be used to handle Spanish translation as well while performing AI functions such as blocking spam.

Smith.ai can be used for different things. In general, Smith.ai is a chatbot that allows you to ask questions, screen leads, and schedule appointments all in one application.

Yes, Smith.ai is free to use.

Anyone who has a business and wants to easily capture website leads. For marketing, we've found that the best clients are businesses seeking to boost their lead generation.

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