Smith.ai Overview
Smith.ai is a chatbot-based platform that offers continual user support by answering queries & even following upon them. This not only upholds your business’s customer service profile but also enables sales opportunities. Yielding more lead conversion, the virtual receptionist does it all. They’ll even block spam visitors from your site. After-hours & overflow answering are other useful as well as helpful features that smith.ai entails. With all this under your belt, there appears no better choice than this to elect for your website’s support & marketing needs…or is there? Reviewing some of the drawbacks should make this easier to gauge.
Smith.ai does appear to draw the potential control you’d have overrunning your chatbots, as only remote receptionists & bots can: not any other nominated staff. Furthermore, despite the service, it appears inconspicuous on websites, meaning that customers can seldom harness its potential. It’s as if the power this package has is not fully visible to be utilised.
Overall, therefore, smith.ai really does impress customers with its dedicated services & convenient features. Where it lacks though is the underwhelming availability of its presence – i.e. it’s almost as if it makes itself scarce until a potential customer actually delves into it. This appears somewhat counterintuitive for what is marketed to be…well a marketing & support strategy for businesses!
I am a digital marketer and SEO content writer at Cloudfindr.
Smith.ai Features
- Appointment Management
- Spam Blocking
- Reminders
- Live chat
- CRM integration
- Billing & invoicing
- 2-Way Messaging
- AI/Machine Learning
- Alerts/Notifications
- Appointment Scheduling
- Auto-Responders
- Callback Scheduling
- Chat Transcript
- Chat/Messaging
- Code-free Development
- Contact database
- Contextual Guidance
- Data Import/Export
- File sharing
- Human Handover
- Knowledge Base Management
- Lead Database Integration
- Lead Qualification
- On-Demand Communications
- One-to-One Messaging
- Predictive Analytics
- Process/Workflow Automation
- Product recommendations
- Real-time Consumer-facing Chat
- Real-time Conversations
- SMS Messaging
- Social media integration
- Summary Reports
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- eCommerce Management
- eCommerce
Smith.ai Plans & Pricing in 2024
Available on: Free, Free Trial, Subscription- Starting Price: $140.00/month
- Pricing Module:
The pricing for Smith.ai Virtual Receptionists starts at $140.00 per month. Smith.ai Virtual Receptionists has 3 different plans:
Starter: $140 per month for 20 chats, $7 per additional chat.
Basic: $300 per month for 50 chats, $6 per additional chat.
Pro: $600 per month for 120 chats, $5 per additional chat.
PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!
- Trial Days: 14
Smith.ai Reviews
5/5
Overall ratingValue for money
5Features
5Ease of use
5Customer support
5Likelihood to Recommend
2022-06-27 13:14:24
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Smith.ai is a chatbot-based platform
The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.
Pro
I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.
Cons
I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect.
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Highly Recommended Virtual Receptionist
I've been using Smith.ai for a few months now and I'm really impressed. It's a great virtual receptionist service that quickly and accurately handles all of my incoming calls. It's so convenient to have someone else answer my calls, take messages, and even schedule appointments. The customer service is top-notch and I especially appreciate the ability to customize the service to my needs. I highly recommend Smith.ai for anyone looking for a reliable virtual receptionist.
Pro
Accurate, customizable, great customer service
Cons
None so far
Rating breakdown
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Likelihood to Recommend
Excellent Virtual Receptionists
Smith.ai is an amazing virtual receptionist service. They provide exceptional customer service and are always willing to help. Their call routing system is very efficient and their team is always available to answer questions. I highly recommend Smith.ai for any business looking for a reliable and cost-effective virtual receptionist service.
Pro
Efficient call routing system, Reliable and cost-effective, Excellent customer service
Cons
None
Rating breakdown
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Features
Ease of use
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Likelihood to Recommend
A Positive Experience with Smith.ai
I had a great experience with Smith.ai. Their services are reliable and cost-effective. I especially appreciate their automated live chat feature which made communication easier. Highly recommended!
Pro
Reliable, cost-effective, automated live chat feature
Cons
None
Rating breakdown
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Ease of use
Customer support
Likelihood to Recommend
Smith.ai: Amazing Automation
Smith.ai is an amazing service that automates tedious tasks and saves me time. I love the live receptionists feature which allows me to get help quickly and easily. Highly recommend!
Pro
Automates tedious tasks, Live receptionists feature
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Excellent Virtual Receptionists
Smith.ai is amazing - friendly, efficient, and helpful!
Pro
24/7 availability, fast response times, and professional service.
Cons
None.
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Excellent Virtual Receptionists
Smith.ai is an amazing virtual receptionist service. I've been using it for a few months now and it's been a great experience. The receptionists are friendly and professional, and they always make sure to answer my calls promptly. The call routing feature is also great - it allows me to easily direct calls to the right person. Overall, Smith.ai has been a life-saver and I highly recommend it!
Pro
Friendly and professional receptionists, Prompt call answering, Easy call routing
Cons
None
Frequently Asked Questions
Smith.ai is an AI software that captures, screens, converts website leads and answers questions in order to schedule appointments or tell you if the lead is spam or not and can also be used to handle Spanish translation as well while performing AI functions such as blocking spam.
Smith.ai can be used for different things. In general, Smith.ai is a chatbot that allows you to ask questions, screen leads, and schedule appointments all in one application.
Yes, Smith.ai is free to use.
Anyone who has a business and wants to easily capture website leads. For marketing, we've found that the best clients are businesses seeking to boost their lead generation.
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