Smith.ai Overview

Smith.ai is a chatbot based platform that offers continual user support by answering queries & even following up on them. This not only upholds your business’s customer service profile but also enables sales opportunities. Yielding more lead conversion, the virtual receptionist does it all. They’ll even block spam visitors from your site. After hours & overflow answering are other useful as well as helpful features that smith.ai entails. With all this under your belt, there appears no better choice than this to elect for your website’s support & marketing needs…or is there? Reviewing some of the drawbacks should make this easier to gauge.

Smith.ai does appear to draw the potential control you’d have over running your chatbots, as only remote receptionists & bots can: not any other nominated staff. Furthermore, despite the service, it appears inconspicuous on websites, meaning that customers can seldom harness its potential. It’s as if the power this package has is not fully visible to be utilised.

Overall therefore, smith.ai really does impress customers with its dedicated services & convenient features. Where it lacks though is the underwhelming availability of its presence – i.e. it’s almost as if it makes itself scarce until a potential customer actually delves into it. This appears somewhat counterintuitive for what is marketed to be…well a marketing & support strategy for businesses!

Smith.ai Features

  • Appointment Management
  • Spam Blocking
  • Reminders
  • Live chat
  • CRM integration
  • Billing & invoicing
  • 2-Way Messaging
  • AI/Machine Learning
  • Alerts/Notifications
  • Appointment Scheduling
  • Auto-Responders
  • Callback Scheduling
  • Chat Transcript
  • Chat/Messaging
  • Code-free Development
  • Contact database
  • Contextual Guidance
  • Data Import/Export
  • File sharing
  • Human Handover
  • Knowledge Base Management
  • Lead Database Integration
  • Lead Qualification
  • On-Demand Communications
  • One-to-One Messaging
  • Predictive Analytics
  • Process/Workflow Automation
  • Product recommendations
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • SMS Messaging
  • Social media integration
  • Summary Reports
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • eCommerce Management
  • eCommerce

Pricing

Available on: Free, Free Trail, Subscription
  • Starting Price: $140.00/month

  • Trail Days: 14