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HelpCrunch Overview

Wish to establish better communication channels with your customers? Well, HelpCrunch is here to the rescue. Sporting a comprehensive interactive platform comprising of live chat, emails, SMS & other notification cum messaging options, there’s much scope to achieve. Branding plus merchandising designs in terms of colored themes, customised CSS styles, chat button types, representative avatars, logos, localisations & automated greetings all augment the customer experience. Promote visitor’s journeys with potent tools including automated alerts, pop-ups, knowledge base, helpdesk, mail marketing & mobile apps with SDK. Device agnostic support & compatibility enables you to serve customers continually, irrespective of location, with all the pertinent resources at hand.

Live chat

Engage, convert & subscribe/onboard customers with newsletters, targeted deals, activity-based campaigns for effective funneling. Pre-qualified leads can be pursued to encourage conversion conveniently, using the ergonomic interface. Infinite chats & subsidised rates make HelpCrunch an affordable option with nominal pricing. Their stellar support team is always ready & there to help. Code snippets help to program sequenced time trigger events, previous tool migration capabilities create a seamless transition. Various integrations are also available.

email management

The issue is that HelpCrunch lacks social media integrations, whilst its knowledge base is also limited, along with the chat functionality. The consensus is that for what it offers, HelpCrunch would benefit from more advanced features. Hence alternative software may be in order…

Integration

HelpCrunch Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Collaboration tools
  • Content management
  • Customizable Branding
  • Decision Support
  • Email Management
  • Full Text Search
  • Geotargeting
  • Live chat
  • Offline Form

HelpCrunch Plans & Pricing in 2024

Available on: Free Trial, Subscription
  • Starting Price: $15.00 /month

  • Pricing Module:
    0

  • Trial Days: 14 days

Alternatives of HelpCrunch

HelpCrunch Reviews

1/5

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1

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1/10

Livvy

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Value for money

Features

Ease of use

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Likelihood to Recommend

3/10

Unsatisfactory Customer Support

I recently tried HelpCrunch for our customer support needs, but I was disappointed with the results. The interface was confusing and difficult to navigate, and I found it difficult to get the help I needed. The customer service was also slow to respond and not particularly helpful. I would not recommend HelpCrunch for customer support.

Pro

Easy to use interface

Cons

Slow customer service


Liam

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Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not the Best Live Chat Software

HelpCrunch is an okay live chat software. The UI is clunky and not very user-friendly. Also, the customer service team is not very responsive. I've had to wait for days to get a response. One of the features I do like is the ability to customize the chat window, but the lack of customer service makes it hard to justify using this software.

Pro

Customizable chat window

Cons

Poor customer service, clunky UI



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Frequently Asked Questions

HelpCrunch is a product that helps your business grow. It's a top-rated customer communication platform, designed to help your business increase conversions and sales, and improve support. HelpCrunch makes it easy for you to integrate into your website in just minutes.

HelpCrunch helps businesses increase sales and conversion rates with integrations from major APIs and web services. By assigning your existing employees or outsourced agents to the correct interactions in HelpCrunch, you can cut down on customer retention costs, improve support levels, and grow faster. You can also track in real-time all transactions handled through the platform.

No, but you can try HelpCrunch for Free for 14 days.

Any business that wants to boost their sales and close more deals in real-time. It's perfect for SaaS, e-commerce, and others. We help you cut costs by forming cross-selling and upselling strategies based on each customer's needs.

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Overall rating
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Average
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Features

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1

Customer support

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Likelihood to Recommend

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Very good
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Key Feature
AB Testingremovecheckcheck
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Alerts / Escalationcheckremoveremove
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Analytics/ROI Trackingremovecheckcheck
Appointment Managementcheckremoveremove
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