HelpCrunch Overview

Wish to establish better communication channels with your customers? Well HelpCrunch is here to the rescue. Sporting a comprehensive interactive platform comprising of live chat, emails, SMS & other notification cum messaging options, there’s much scope to achieve. Branding plus merchandising designs in terms of coloured themes, customised CSS styles, chat button types, representative avatars, logos, localisations & automated greetings all augment the customer experience. Promote visitor’s journeys with potent tools including automated alerts, pop-ups, knowledge base, helpdesk, mail marketing & mobile apps with SDK. Device agnostic support & compatibility enables you to serve customers continually, irrespective of location, with all the pertinent resources at hand.

Engage, convert & subscribe/onboard customers with newsletters, targeted deals, activity based campaigns for effective funnelling. Pre qualified leads can be pursued to encourage conversion conveniently, using the ergonomic interface. Infinite chats & subsidised rates make HelpCrunch an affordable option with nominal pricing. Their stellar support team is always ready & there to help. Code snippets help to program sequenced time trigger events, previous tool migration capabilities creates a seamless transition. Various integrations are also available.

The issue is that HelpCrunch lacks social media integrations, whilst its knowledge base is also limited, along with the chat functionality. The consensus is that for what it offers, HelpCrunch would benefit from more advanced features. Hence alternative software may be in order…

HelpCrunch Features

  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Canned Responses
  • Cataloging/Categorization
  • Collaboration tools
  • Content management
  • Customizable Branding
  • Decision Support
  • Email Management
  • Full Text Search
  • Geotargeting
  • Live chat
  • Offline Form

Pricing

Available on: Free Trail, Subscription
  • Starting Price: $15.00 /month

  • Trail Days: 14 days