LivePerson Overview
LivePerson lives up to its name by pioneering AI-powered conversational cloud capabilities. Converse & engage with customers to improve conversion by deploying integrated workflow marketing. This can also be optimised with automated as well as resource-based messaging services. These are available on-demand & are backed by industrial-grade security platforms, sporting good reliability, regulation plus compliance.
However, if we pose the question: what do customers really want, what do we get? Well, with their intent manager, based on AI analytics of consumer behavior & reviewing their conversation for keywords, it’s now possible to do just that. LivePerson’s conversation builder cum manager allows fluid correspondence exchange to ensue using a mix of both chatbots as well as human interactive intervention. They even offer a conversion gauge mechanism to identify key improvement areas, promoting further honing of your communication interface with customers.
As if the aforementioned wasn’t enough, LivePerson also throws in the combined power of utilizing existing platforms such as social media, email & messaging along with programmable customised CRMs to efficiently deliver answers. The result: great scores in all three major domains: sales, marketing & customer service.
This is all fine if not great, however what if any are the disadvantages of using LivePerson? Well, a few disgruntled customers have reported their customer support to be unresponsive & even faced an unresolved billing issue, months into the subscription. Cancellations can be difficult to action & the user interface appears outdated.
I am a digital marketer and SEO content writer at Cloudfindr.
LivePerson Features
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Transfers
- Video Chat
LivePerson Plans & Pricing in 2023
Available on: Free Trial, Subscription- Starting Price: $40/user/month
- Pricing Module:
Starting From: $40/user/month
- Trial Days: 45
Alternatives of LivePerson
LivePerson Reviews
3/5
Overall ratingValue for money
3Features
3Ease of use
3Customer support
3Likelihood to Recommend
2022-06-18 12:22:34
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Liveperson is a conversational platform
Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.
Pro
Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now!
Cons
The export options for chat transcripts are limited.
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Highly Satisfied with LivePerson
I've been using LivePerson for the past few months and I'm highly satisfied with the service. The customer service team is extremely helpful and responsive. They always provide timely and accurate solutions to my queries. I also like the user-friendly interface of the app which makes it easy to use. The chatbot feature is also great and it helps me to get quick answers to my queries. Overall, I'm really happy with LivePerson.
Pro
User-friendly interface, Responsive customer service, Quick chatbot feature
Cons
None
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LivePerson is Disappointing
I recently tried LivePerson to help with customer service inquiries. Unfortunately, it was a huge disappointment. The customer service team was slow to respond, and when they did, they were unhelpful and not knowledgeable. The platform itself was also difficult to use and the interface was clunky. The customer service team was also unable to help with more technical issues. Overall, I would not recommend LivePerson for customer service.
Pro
None
Cons
Slow response time, unhelpful customer service, difficult to use platform
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LivePerson - Amazing!
LivePerson is great! I love the ease of use and the wide range of features. It's user-friendly and the customer support is top-notch. I highly recommend LivePerson for anyone looking for a reliable communication platform. It's definitely worth the investment!
Pro
User-friendly, great customer support, wide range of features
Cons
None
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LivePerson Disappoints
LivePerson's customer service is slow and unhelpful. The features are outdated and difficult to use.
Pro
Cons
Slow customer service, outdated features.
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Disappointing LivePerson Experience
LivePerson was slow to respond and lacked helpful customer service. The interface was difficult to navigate and not user friendly.
Pro
Cons
Slow response, difficult interface
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Disappointing Experience
LivePerson's customer service is slow and unreliable. I had a difficult time getting help with my issue and eventually gave up. The user interface is also outdated and clunky.
Pro
None
Cons
Slow customer service, outdated user interface
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Compare with Top Alternatives
| LivePerson | Acquire | Bold360 | |
|---|---|---|---|
| Pricing |
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| User Reviews | 3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 4 |
4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 4 |
| Key Feature | |||
| AB Testing |  |  | |
| AI/Machine Learning | | | |
| Access Controls/Permissions | | | |
| Activity Dashboard | | | |
| Agent Scheduling | | | |
| Alerts / Escalation | | | |
| Assignment management | | | |
| Auto-Responders | | | |
| Call Center Management | | | |
| Call Me Option | | | |
| Compare with all features | |||
