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LivePerson Overview

LivePerson lives up to its name by pioneering AI-powered conversational cloud capabilities. Converse & engage with customers to improve conversion by deploying integrated workflow marketing. This can also be optimised with automated as well as resource-based messaging services. These are available on-demand & are backed by industrial-grade security platforms, sporting good reliability, regulation plus compliance.

Agent Scheduling

However, if we pose the question: what do customers really want, what do we get? Well, with their intent manager, based on AI analytics of consumer behavior & reviewing their conversation for keywords, it’s now possible to do just that. LivePerson’s conversation builder cum manager allows fluid correspondence exchange to ensue using a mix of both chatbots as well as human interactive intervention. They even offer a conversion gauge mechanism to identify key improvement areas, promoting further honing of your communication interface with customers.

converstion analytics

As if the aforementioned wasn’t enough, LivePerson also throws in the combined power of utilizing existing platforms such as social media, email & messaging along with programmable customised CRMs to efficiently deliver answers. The result: great scores in all three major domains: sales, marketing & customer service.

This is all fine if not great, however what if any are the disadvantages of using LivePerson? Well, a few disgruntled customers have reported their customer support to be unresponsive & even faced an unresolved billing issue, months into the subscription. Cancellations can be difficult to action & the user interface appears outdated.

LivePerson Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Shortcut Messages
  • Transfers
  • Video Chat

LivePerson Plans & Pricing in 2022

Available on: Free Trial, Subscription
  • Starting Price: $40/user/month

  • Pricing Module:

    Starting From: $40/user/month


  • Trial Days: 45

LivePerson Reviews

5/5

Overall rating
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
0

Value for money

5

Features

5

Ease of use

5

Customer support

5

Likelihood to Recommend

10/10

Diya Varma
2022-06-18 12:22:34

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

10/10

Liveperson is a conversational platform

Liveperson helps teams to sell products, answer customer queries using website, app, email, whatsapp, sms, line, google adlingo, rcs. It helps in retrieving product information, product specification and availability, highlighting promotional offers and provide shipping and installation information.

Pro

Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now!

Cons

The export options for chat transcripts are limited.

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5 /5

Overall rating
Excellent
1
Very good
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Terrible
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Features

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Ease of use

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Customer support

5

Likelihood to Recommend

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5 /5

Overall rating
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
0

Value for money

5

Features

5

Ease of use

5

Customer support

5

Likelihood to Recommend

10
Key Feature
AB Testingremovecheckremove
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Activity Dashboardremovecheckcheck
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