Acquire Overview
Acquire is a chatbot AI-based platform that allows users to appeal & well yes, acquire new customers via interactive chat-based correspondence. The aim as always is to reduce customer resolution & response TAT, boost sales volumes, offer round-the-clock support & generate leads. We’ve heard this before, so what’s new on offer here then? Well, let’s find out!
Acquire prides itself on the common industry standards of seamless human intervention transition during live conversations as the need may arise. Furthermore, coding knowledge to program the bots isn’t required, which is another plus. However, these are already existent. Where acquire.io really excels is the layer it adds to these practices, for instance:
• Easier integration of this along with other apps to deliver the great customer experience
• Optimise performance by supplementing with common queries, track engagement & resolution to analyse overall
• Knowledgebase is accessible via ‘mix & match’ bots & using webhooks, NLP plus triggers to induce an invigorating as well as personalised customer experience
• Conversation design also augments the aforesaid to ensure the relevant provision of live responses, thereby improving efficiency
• Cobrowsing, VoIP call & unified view capabilities to work alongside customers to ensure swift resolutions
Then again, acquire.io does have its fair share of flaws – just have a look:
• Live chat is costly, especially in comparison to other competitors within the same domain
• There’s no gratis trial available
I say fair share of problems, as these two issues could be quite repulsive for prospective users, especially for small businesses or even individuals. Nevertheless, acquire.io does offer some really intuitive features which could potentially offset the initial investment by boosting your business. Essentially, it’s a matter of trying it out for yourself – at a cost of course!
I am a digital marketer and SEO content writer at Cloudfindr.
Acquire Features
- Activity Dashboard
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Transfers
- Video Chat
- Visitor Targeting
- AB Testing
- Auto-Responders
- Call Center Management
- Call Recording
- Canned Responses
- Chat/Messaging
- Communication Management
- Customer Database
- Customer Engagement
- Customizable Branding
- Data Visualization
- Email Management
- Feedback Management
- File Sharing/Transfer
- Geotargeting
- Knowledge Base Management
- Live chat
- Mobile Access
- Multi-channel communication
- Performance Metrics
- Proactive Chat
- Real-Time Chat
- Real-time Consumer-facing Chat
- Remote Access/Control
- Reporting/Analytics
- SMS Messaging
- SSL Security
- Screen Sharing
- Self Service Portal
- Social media integration
- Surveys & Feedback
- Third Party Integrations
- Two-Way Audio & Video
- Video support
- Virtual Assistant
- Visual Analytics
- Website Visitor Tracking
Acquire Plans & Pricing in 2024
Available on: Free Trial, Subscription- Starting Price: $90.00/ month
- Pricing Module:
The pricing for Acquire starts at $90.00 per month. Acquire has 2 different plans:
- Teams at $90.00 per month.
- Professional at $120.00 per month.
Acquire also offers a custom plan based on the customer's request. - Trial Days: 14
Alternatives of Acquire
Acquire Reviews
4/5
Overall ratingValue for money
4Features
4Ease of use
4Customer support
4Likelihood to Recommend
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Excellent Customer Service
I recently used Acquire for customer service and I was thoroughly impressed. They have an intuitive interface that makes it easy to get the help you need. The customer service reps were knowledgeable and friendly. They answered all of my questions and helped me solve my problem quickly. I highly recommend Acquire for their excellent customer service and helpful staff.
Pro
User-friendly interface, Knowledgeable staff, Quick customer service
Cons
None
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Features
Ease of use
Customer support
Likelihood to Recommend
Disappointing experience with Acquire
Poor customer service.
Pro
Easy to use interface.
Cons
Lackluster customer service.
Rating breakdown
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Features
Ease of use
Customer support
Likelihood to Recommend
A Pleasant Surprise
I recently tried out Acquire, and I was pleasantly surprised. It has a great user interface that makes it easy to navigate, and I was able to quickly find the information I was looking for. The customer service team was also very helpful and friendly. I would highly recommend Acquire to anyone looking for an easy-to-use and reliable platform. Great job!
Pro
User friendly, helpful customer service
Cons
None
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Value for money
Features
Ease of use
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Likelihood to Recommend
Acquire: Impressive Software
Acquire is an impressive software with great features. Easy to use and reliable.
Pro
User friendly, reliable
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Acquire is a great tool
I've been using Acquire for a few months now, and I'm really impressed with the features it offers. It's an incredibly intuitive platform that makes it easy to track and manage customer relationships. I especially like the ability to segment customers based on their preferences and interests. It has saved me a lot of time and effort in managing my customer relationships. Highly recommended!
Pro
Intuitive, Easy to use, Great customer segmentation
Cons
None so far
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Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Highly Recommended Product
Acquire is a great product that I would highly recommend. It has a great user interface that is easy to use, and the customer service is top notch. The features are well thought out and the pricing is very reasonable. I've been using Acquire for a few months and haven't had any major issues. Overall, I'm very satisfied with this product and would highly recommend it.
Pro
User friendly, great customer service, reasonable pricing
Cons
None so far
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Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Poor customer service
Acquire's customer service is terrible. They are unresponsive and slow to respond.
Pro
None
Cons
Unresponsive customer service
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Pro
Cons
Frequently Asked Questions
Acquire.io is a easy to use, complete and integrated live chat platform that includes latest features like customer profile management, text chat with screen sharing, chatbots, co-browsing capabilities, and video and voice call functionality.
The most commonly-used features of Acquire are live chat and video calling. These features are used to provide customer service support for business customers, including enterprise teams. They also help to increase conversions on websites by having a more natural conversation with the website visitors.
There is no free trial available as of April 2020 update.
Online business, banking sector, healthcare sector, and various business owners that want to engage with online customers.
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| Acquire | Bold360 | LivePerson | |
|---|---|---|---|
| Pricing |
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| User Reviews | 4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 4 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 4 |
| Key Feature | |||
| AB Testing |  |  | |
| AI/Machine Learning | | | |
| Access Controls/Permissions | | | |
| Activity Dashboard | | | |
| Agent Scheduling | | | |
| Alerts / Escalation | | | |
| Assignment management | | | |
| Auto-Responders | | | |
| Call Center Management | | | |
| Call Me Option | | | |
| Compare with all features | |||
