Acquire Overview

Acquire is a chatbot AI-based platform that allows users to appeal & well yes, acquire new customers via interactive chat-based correspondence. The aim as always is to reduce customer resolution & response TAT, boost sales volumes, offer round-the-clock support & generate leads. We’ve heard this before, so what’s new on offer here then? Well, let’s find out!

Acquire prides itself on the common industry standards of seamless human intervention transition during live conversations as the need may arise. Furthermore, coding knowledge to program the bots isn’t required, which is another plus. However, these are already existent. Where acquire.io really excels is the layer it adds to these practices, for instance:

• Easier integration of this along with other apps to deliver the great customer experience
• Optimise performance by supplementing with common queries, track engagement & resolution to analyse overall
• Knowledgebase is accessible via ‘mix & match’ bots & using webhooks, NLP plus triggers to induce an invigorating as well as personalised customer experience
• Conversation design also augments the aforesaid to ensure the relevant provision of live responses, thereby improving efficiency
• Cobrowsing, VoIP call & unified view capabilities to work alongside customers to ensure swift resolutions

Then again, acquire.io does have its fair share of flaws – just have a look:

• Live chat is costly, especially in comparison to other competitors within the same domain
• There’s no gratis trial available

I say fair share of problems, as these two issues could be quite repulsive for prospective users, especially for small businesses or even individuals. Nevertheless, acquire.io does offer some really ingenuitive features which could potentially offset the initial investment by boosting your business. Essentially, it’s a matter of trying it out for yourself – at a cost of course!

Acquire Features

  • Activity Dashboard
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Transfers
  • Video Chat
  • Visitor Targeting
  • AB Testing
  • Auto-Responders
  • Call Center Management
  • Call Recording
  • Canned Responses
  • Chat/Messaging
  • Communication Management
  • Customer Database
  • Customer Engagement
  • Customizable Branding
  • Data Visualization
  • Email Management
  • Feedback Management
  • File Sharing/Transfer
  • Geotargeting
  • Knowledge Base Management
  • Live chat
  • Mobile Access
  • Multi-channel communication
  • Performance Metrics
  • Proactive Chat
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Reporting/Analytics
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Self Service Portal
  • Social media integration
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Audio & Video
  • Video support
  • Virtual Assistant
  • Visual Analytics
  • Website Visitor Tracking

Pricing

Available on: Free Trail, Subscription
  • Starting Price: $90.00/ month

  • Trail Days: 14