Bold360 Overview
Bold360 strikes a perfect balance between AI & human intervention to create an effective virtual assistant. What better way to do so than quickly & efficiently.
By applying natural language processing, humans can continue a conversation from where the bot left off. This seamless transition with minimal delay is a remarkable feature that Bold360 has to offer. What\’s more is the fact that this is accompanied by interactive & smart analytics, capturing customer input data onto the dashboard. The results are available to be analysed in the future to improve productivity.
This all works out cheaper & allows an internal society to flourish within a work ecosystem. A knowledge base with AI search bars to understand question intent provides sharp answers to customer queries.
This is all great but what about the practical aspect of using this package? What issues exist, if any…
• Lack of notifications & formatting issues
• No way to resume abandoned chats, especially owing to outages
• Users report that it can be perplexing to use, congested graphics & lacks user ergonomics
Hence, if you’re looking for useful plus quirky features, then go ahead & proceed, as this is for you. Best in mind though that you may be compromising on important practicalities, such as operating the oddly designed interface.
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Bold360 Features
- Access Controls/Permissions
- Activity Dashboard
- Assignment management
- Knowledge Database
- Persistent Chat
- Transfers / Routing
- Real time monitoring
- Website Visitor Tracking
- Third Party Integrations
- Canned Responses
- Proactive Chat
- Chat History
- Conversation Notes
- AI/Machine Learning
- Alerts / Escalation
- Auto-Responders
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration tools
- Communication Management
- Configurable Workflow
- Knowledge Base Management
- Multi-channel management
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Performance Metrics
- Social media integration
- Search/Filter
Bold360 Plans & Pricing in 2024
Available on: Free Trial, Subscription- Starting Price: $0.01
- Pricing Module:
Starting From: $20,000 per year
- Trial Days: 10 days
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Bold360 Reviews
3/5
Overall ratingValue for money
3Features
3Ease of use
3Customer support
3Likelihood to Recommend
2022-06-14 12:35:16
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Bold360 is a conversational AI and live chat platform
Helped our company get Live Chat organized properly on our e-commerce site.
Pro
Ease of setting up invitations, canned messages, email/chat routing rules, etc.
Cons
There really are no serious cons, if it was self updating that would be plus but it\'s far from a deal breaker.
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Features
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Likelihood to Recommend
Poor customer service
Bold360's customer service is unreliable.
Pro
Easy to use interface.
Cons
Poor customer service.
Rating breakdown
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Features
Ease of use
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Likelihood to Recommend
A Great Customer Service Tool
Bold360 is amazing!
Pro
Intuitive design, great customer support.
Cons
None so far.
Rating breakdown
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Features
Ease of use
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Likelihood to Recommend
Not the best customer service
I recently tried out Bold360 and was not impressed. The customer service was unhelpful and lacked the expertise I was seeking. The chatbot feature was unreliable and often gave incorrect answers. I found that the customer service reps were not knowledgeable enough to provide a satisfactory response. The interface was also slow and unintuitive. Overall, I was not satisfied with the customer service experience provided by Bold360.
Pro
Chatbot feature
Cons
Customer service, interface
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Efficient and Reliable Customer Support
Bold360 is an amazing customer support platform that has helped our business grow. The platform is easy to use and provides efficient and reliable service. We have been able to quickly respond to customer inquiries and provide them with the necessary information. The AI-based chatbot feature is particularly helpful as it helps us to automatically respond to customer queries. The analytics feature is also great as it helps us to track customer satisfaction and identify areas of improvement. Overall, Bold360 is a great customer support platform that we highly recommend.
Pro
Easy to use, AI-based chatbot, Analytics feature
Cons
None
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Features
Ease of use
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Not satisfied with Bold360
I recently used Bold360 and was not impressed with its features. The user interface was confusing and the support team was unhelpful. I wouldn't recommend it.
Pro
Cons
Confusing user interface, Unhelpful support team
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Disappointing Bold360 Experience
The Bold360 interface was difficult to use and the customer service was unhelpful. I found the chatbot to be unreliable and the analytics to be inaccurate. It was a huge waste of time and money.
Pro
Cons
Difficult to use interface, Unhelpful customer service, Unreliable chatbot, Inaccurate analytics
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Features
Ease of use
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Likelihood to Recommend
Not a great experience
Bold360's customer service is terrible.
Pro
None
Cons
Customer service is poor
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Features
Ease of use
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Likelihood to Recommend
Not a great experience with Bold360
I recently used Bold360 to try and resolve a customer service issue. It was difficult to navigate and I found the user interface confusing. The customer support was slow to respond and not very helpful. I was disappointed overall.
Pro
Cons
Difficult to navigate, slow customer support, confusing user interface
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| User Reviews | 3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 4 |
4 /5Overall ratingValue for money 4Features 4Ease of use 4Customer support 4Likelihood to Recommend 4 |
3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 4 |
| Key Feature | |||
| AB Testing |  |  | |
| AI/Machine Learning | | | |
| Access Controls/Permissions | | | |
| Activity Dashboard | | | |
| Agent Scheduling | | | |
| Alerts / Escalation | | | |
| Assignment management | | | |
| Auto-Responders | | | |
| Call Center Management | | | |
| Call Me Option | | | |
| Compare with all features | |||
