Bold360 Overview
Bold360 strikes a perfect balance between AI & human intervention to create an effective virtual assistant. What better way to do so than quickly & efficiently.
By applying natural language processing, humans can continue a conversation from where the bot left off. This seamless transition with minimal delay is a remarkable feature that Bold360 has to offer. What\’s more is the fact that this is accompanied by interactive & smart analytics, capturing customer input data onto the dashboard. The results are available to be analysed in the future to improve productivity.
This all works out cheaper & allows an internal society to flourish within a work ecosystem. A knowledge base with AI search bars to understand question intent provides sharp answers to customer queries.
This is all great but what about the practical aspect of using this package? What issues exist, if any…
• Lack of notifications & formatting issues
• No way to resume abandoned chats, especially owing to outages
• Users report that it can be perplexing to use, congested graphics & lacks user ergonomics
Hence, if you’re looking for useful plus quirky features, then go ahead & proceed, as this is for you. Best in mind though that you may be compromising on important practicalities, such as operating the oddly designed interface.
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Bold360 Features
- Access Controls/Permissions
- Activity Dashboard
- Assignment management
- Knowledge Database
- Persistent Chat
- Transfers / Routing
- Real time monitoring
- Website Visitor Tracking
- Third Party Integrations
- Canned Responses
- Proactive Chat
- Chat History
- Conversation Notes
- AI/Machine Learning
- Alerts / Escalation
- Auto-Responders
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration tools
- Communication Management
- Configurable Workflow
- Knowledge Base Management
- Multi-channel management
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Performance Metrics
- Social media integration
- Search/Filter
Bold360 Plans & Pricing in 2022
Available on: Free Trial, Subscription- Starting Price: $0.01
- Pricing Module:
Starting From: $20,000 per year
- Trial Days: 10 days
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Bold360 Reviews
5/5
Overall ratingValue for money
5Features
5Ease of use
5Customer support
5Likelihood to Recommend
2022-06-14 12:35:16
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Bold360 is a conversational AI and live chat platform
Helped our company get Live Chat organized properly on our e-commerce site.
Pro
Ease of setting up invitations, canned messages, email/chat routing rules, etc.
Cons
There really are no serious cons, if it was self updating that would be plus but it\'s far from a deal breaker.
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| Key Feature | |||
| AB Testing |  |  | |
| AI/Machine Learning | | | |
| Access Controls/Permissions | | | |
| Activity Dashboard | | | |
| Agent Scheduling | | | |
| Alerts / Escalation | | | |
| Assignment management | | | |
| Auto-Responders | | | |
| Call Center Management | | | |
| Call Me Option | | | |
| Compare with all features | |||
