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Broadly Overview

Broadly is an online customer review solution designed to potentiate your digital presence. Stand out from the crowd to attract attention, engage & convert leads into customers. With their convenient single-click review system, entice your customers to leave reviews with a quick automated process. Enquire about their experience via a branded email or text & simplify the entire framework across the board on virtually any review site. Follow up on live feedback re customer journeys & gain instant insights into their preferences as well as concerns. This way, any issues can be promptly addressed, promoting internal workings & fulfilling their requirements.

Monitoring

SEO optimised stream to automatically publish reviews directly on your site. Own your brand with their patent-pending code & display your 4 & 5-star reviews from the major sites. Enrich your SEO & updates to improve visibility yielded upon searches. Reporting & insights with intelligible data cum stats augment your customer relationships. Track your growth with weekly alerts, personal feedback & recommendations. Omnichannel dashboard to monitor progress location-wise over periods. Team scorecard to analyse interactions by your team & recognise plus award great employee performance.

Progress Tracking

Multiple integrations ease feedback by syncing with existing software, be it CMS, accounting cum invoicing software, marketing tools & scheduling platforms. Benefit from the versatile & flexible options. Their dedicated support team offers customised success methodologies, quarterly business reviews & same-day phone service.

With only a few minor niggles, such as specific feature glitches not updating or a lack of area-specific notification, Broadly still remains a valuable reputation management package of choice.

Broadly Features

  • Activity Dashboard
  • Campaign management
  • Communication Management
  • Customer Activity Tracking
  • Customer History
  • Customizable Branding
  • Dashboard
  • Design management
  • Email Management
  • Employee Reward Programs
  • Feedback Management
  • Monitoring
  • Negative Feedback Management
  • Progress Tracking
  • Ratings / Reviews
  • Reporting & Statistics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Sharing
  • Strategic Planning
  • Surveys & Feedback
  • Third Party Integrations
  • Website integration

Broadly Plans & Pricing in 2024

Available on: Free Trial, Subscription
  • Starting Price: Custom

  • Pricing Module:
    Broadly provides custom pricing for their software.

  • Trial Days: 60

Broadly Reviews

3/5

Overall rating
Excellent
2
Very good
0
Average
1
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

3/10

Tristan

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

3/10

Not up to the Mark

I recently tried out Broadly and I have to say that I was quite disappointed. The features are quite limited, and the interface is quite clunky. I found it difficult to navigate around and find the information I needed. The customer service was also lacking, and I had to wait a long time for a response. Overall, I would not recommend Broadly for anyone looking for a comprehensive solution for their business.

Pro

Cons

Limited features, clunky interface, poor customer service


Mara

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Surprisingly Beneficial

I was pleasantly surprised by Broadly's intuitive and user-friendly platform. It has a lot of helpful features that make it easy to manage customer conversations. The ability to segment conversations by tags and assign them to specific team members is great. I also love the ability to personalize conversations with automated messages. Overall, Broadly has been a great addition to our customer service team and I highly recommend it to anyone looking for an efficient customer service solution.

Pro

Intuitive, User-friendly, Helpful Features, Segmentation, Personalization

Cons

None


Rohan

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

5/10

Excellent Customer Service

I have been using Broadly for a few months now and I have to say that their customer service is excellent. They are always quick to respond to any inquiries I have and are always willing to help. They offer a variety of features such as customizable templates, automated emails, and a comprehensive reporting system. I love that I can easily keep track of my customer interactions and feedback. The user interface is also very intuitive and easy to navigate. Overall, I am very happy with Broadly and would highly recommend it to anyone looking for a comprehensive customer service solution.

Pro

Intuitive user interface, comprehensive reporting system, quick customer service response

Cons

None



Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

/10

Pro

Cons

Frequently Asked Questions

Broadly is an online review and reputation management tool that helps small service-providing businesses improve their online reputation, increase reviews, and attract new customers. Our solution helps local businesses build their online presence, and enhance search rank through SEO.

Broadly's online review tool helps businesses to (1) get real-time feedback, (2) use a follow-up process, and (3) address any issues immediately.

No, Broadly is not free to use.

Broadly is for anyone looking to find a quality business locally. Whether you're a customer trying to find the best plumber in town, or a restaurant owner who needs their air conditioner repaired, Broadly will help you find professionals you never knew about before.

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User Reviews

3 /5

Overall rating
Excellent
2
Very good
0
Average
1
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

3

2 /5

Overall rating
Excellent
1
Very good
0
Average
3
Poor
0
Terrible
0

Value for money

2

Features

2

Ease of use

2

Customer support

2

Likelihood to Recommend

2

3 /5

Overall rating
Excellent
0
Very good
0
Average
4
Poor
0
Terrible
0

Value for money

3

Features

3

Ease of use

3

Customer support

3

Likelihood to Recommend

3
Key Feature
360 Degree Feedbackremovecheckremove
Activity Dashboardcheckcheckremove
Activity trackingremovecheckremove
Alerts/Notificationsremovecheckremove
Campaign managementcheckcheckremove
Chat/Messagingremovecheckremove
Commenting/Notesremovecheckremove
Communication Managementcheckremoveremove
Contact databaseremoveremovecheck
Customer Activity Trackingcheckremoveremove
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