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Tidio Overview

Tidio – your free live chat service, reinforced with bots. If you’re searching for a way to turbo-boost your online engagement plan, then this may just be for you.

Tidio offers a spectrum of uniquely designed features to maximise the productivity of visits to your site. Whether it’s email, chat, or messages, you can now respond to customer queries quickly as well as effectively. Needless to say, with the deployment of AI, the service is 24/7. Furthermore, the widgets allow learning of customer reactions & behavior. This allows predictive prompting to help conversations along the way.

Chatbot

Sounds good so far…well, it is. The only drawback that seems to stick out is the price structure. It’s discretely categorised into three domains: email marketing, communicator & chatbots. Even though a free trial is available, it somewhat vaguely quotes the prices ‘starting from…’ $ 10 – 18. What’s worse is that for professional packages, it doesn’t quote any price whatsoever. Apparently, this can only be sourced by contacting them & is supposed to be customisable (which is a good thing – probably).

CRM

With this anticlimax, you may wish to reconsider how much you’re willing to spend on your web marketing & service. After all, it appears that you’d need an open-ended budget, which is unfeasible for many, if not the vast majority of consumers.

Email Management

Tidio Features

  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • CRM
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Complaint Monitoring
  • Customer Database
  • Customizable Branding
  • Email Management
  • Event triggered actions
  • Feedback Management
  • File sharing
  • Geotargeting
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live chat
  • Multi-channel communication
  • Offline Form
  • Proactive Chat
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Scheduled / Automated Reports
  • Tagging
  • Third Party Integrations
  • Transfers/Routing
  • Virtual Assistant
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Tidio Plans & Pricing in 2022

Available on: Free, Free Trial, Subscription
  • Starting Price: $18.00/month

  • Pricing Module:

    Tidio has four pricing options



    • Free

    • Chatbots  – $180 per month (annual billing) or $18 per month (monthly billing)

    • Communicator  – $180 per month (annual billing) or $18 per month (monthly billing)

    • Mailing  – $100 per month (annual billing) or $10 per month (monthly billing)


  • Trial Days: 7

Tidio Reviews

5/5

Overall rating
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
0

Value for money

5

Features

5

Ease of use

5

Customer support

5

Likelihood to Recommend

10/10

Kala SIDHU
2022-02-04 11:33:50

Rating breakdown

Value for money

Features

Ease of use

Customer support

Likelihood to Recommend

10/10

Best Live Chat Software To Get Leads

Tidio\'s user-friendly dashboard, responsive team, and high-quality service make them a great option for those looking to integrate chats into their website.

Pro

Tidio helps us to connect directly with our site visitors. It is 100% compatible with mobile browsers and Responsive Web Design technology.

Cons

The one thing I didn\'t like about Tidio was their monthly chatbot limit and pricing. They charge quite a bit due to which we were unable to use it for very long- they could lower the price though!

Frequently Asked Questions

Tidio Chat is a web-based live chat software that combines messages from emails, Facebook Messenger, and website chat widgets into one agent interface. This way, agents can deal with all customer inquiries at the same time.

Yes, Tidio is free with limited features. It also provides paid versions which start from 18$/month  and also provide a free trial for 7 days.

  • Intercom.
  • tawk.to.
  • Drift.
  • LiveChat.
  • Crisp.

The CRMCanned chatbot is a responsive and intuitive platform. It has features like the ability to respond through messages, custom branding options for businesses who want their own look and feel.

Tidio offers a spectrum of uniquely designed features to maximize the productivity of visits to your site. Whether it’s email, chat, or messages, you can now respond to customer queries quickly as well as effectively. Needless to say, with the deployment of AI, the service is 24/7.

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User Reviews

5 /5

Overall rating
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
0

Value for money

5

Features

5

Ease of use

5

Customer support

5

Likelihood to Recommend

10

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Key Feature
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Alerts / Escalationcheckremove
Alerts/Notificationscheckcheck
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Canned Responsescheckremove
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