Tidio Overview
Tidio – your free live chat service, reinforced with bots. If you’re searching for a way to turbo-boost your online engagement plan, then this may just be for you.
Tidio offers a spectrum of uniquely designed features to maximise the productivity of visits to your site. Whether it’s email, chat, or messages, you can now respond to customer queries quickly as well as effectively. Needless to say, with the deployment of AI, the service is 24/7. Furthermore, the widgets allow learning of customer reactions & behavior. This allows predictive prompting to help conversations along the way.
Sounds good so far…well, it is. The only drawback that seems to stick out is the price structure. It’s discretely categorised into three domains: email marketing, communicator & chatbots. Even though a free trial is available, it somewhat vaguely quotes the prices ‘starting from…’ $ 10 – 18. What’s worse is that for professional packages, it doesn’t quote any price whatsoever. Apparently, this can only be sourced by contacting them & is supposed to be customisable (which is a good thing – probably).
With this anticlimax, you may wish to reconsider how much you’re willing to spend on your web marketing & service. After all, it appears that you’d need an open-ended budget, which is unfeasible for many, if not the vast majority of consumers.
I am a digital marketer and SEO content writer at Cloudfindr.
Tidio Features
- Alerts / Escalation
- Alerts/Notifications
- Auto-Responders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Complaint Monitoring
- Customer Database
- Customizable Branding
- Email Management
- Event triggered actions
- Feedback Management
- File sharing
- Geotargeting
- Help Desk Management
- Interaction Tracking
- Knowledge Base Management
- Live chat
- Multi-channel communication
- Offline Form
- Proactive Chat
- Real Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Scheduled / Automated Reports
- Tagging
- Third Party Integrations
- Transfers/Routing
- Virtual Assistant
- Website Visitor Tracking
- Widgets
- Workflow Management
Tidio Plans & Pricing in 2024
Available on: Free, Free Trial, Subscription- Starting Price: $18.00/month
- Pricing Module:
Tidio has four pricing options
- Free
- Chatbots – $180 per month (annual billing) or $18 per month (monthly billing)
- Communicator – $180 per month (annual billing) or $18 per month (monthly billing)
- Mailing – $100 per month (annual billing) or $10 per month (monthly billing)
- Trial Days: 7
Alternatives of Tidio
Tidio Reviews
3/5
Overall ratingValue for money
3Features
3Ease of use
3Customer support
3Likelihood to Recommend
2022-02-04 11:33:50
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Best Live Chat Software To Get Leads
Tidio\'s user-friendly dashboard, responsive team, and high-quality service make them a great option for those looking to integrate chats into their website.
Pro
Tidio helps us to connect directly with our site visitors. It is 100% compatible with mobile browsers and Responsive Web Design technology.
Cons
The one thing I didn\'t like about Tidio was their monthly chatbot limit and pricing. They charge quite a bit due to which we were unable to use it for very long- they could lower the price though!
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Features
Ease of use
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Excellent Live Chat Tool
Tidio is an amazing live chat tool. It is easy to use and user friendly.
Pro
Easy to use, great customer support
Cons
None
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Features
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Excellent Live Chat Platform
Tidio is an excellent live chat platform that has made communication with my customers easier. It is easy to use and set up, and the customer service is excellent. I love that I can customize the chatbot with my own images and text, and the chatbot is very helpful in providing answers to customers' questions. The analytics feature is also great for tracking customer engagement. Overall, Tidio is a great live chat platform that I highly recommend.
Pro
Easy to use, customizable chatbot, great customer service, helpful analytics feature
Cons
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Likelihood to Recommend
Disappointed with Tidio
The customer service is terrible.
Pro
Easy to set up.
Cons
Poor customer service.
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Pro
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Rating breakdown
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Pro
Cons
Frequently Asked Questions
Tidio Chat is a web-based live chat software that combines messages from emails, Facebook Messenger, and website chat widgets into one agent interface. This way, agents can deal with all customer inquiries at the same time.
Yes, Tidio is free with limited features. It also provides paid versions which start from 18$/month and also provide a free trial for 7 days.
- Intercom.
- tawk.to.
- Drift.
- LiveChat.
- Crisp.
The CRMCanned chatbot is a responsive and intuitive platform. It has features like the ability to respond through messages, custom branding options for businesses who want their own look and feel.
Tidio offers a spectrum of uniquely designed features to maximize the productivity of visits to your site. Whether it’s email, chat, or messages, you can now respond to customer queries quickly as well as effectively. Needless to say, with the deployment of AI, the service is 24/7.
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| Pricing |
Starting from $18.00/monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
Starting from $24.00/monthFree:
Trail Days:
Free: Free Trial: One Time Licensing: Subscription: |
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| User Reviews | 3 /5Overall ratingValue for money 3Features 3Ease of use 3Customer support 3Likelihood to Recommend 4 |
2 /5Overall ratingValue for money 2Features 2Ease of use 2Customer support 2Likelihood to Recommend 2 |
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| Activity Dashboard | | | |
| Alerts / Escalation | | | |
| Alerts/Notifications | | | |
| Auto-Responders | | | |
| Automated scheduling | | | |
| CRM | | | |
| Canned Responses | | | |
| Chat/Messaging | | | |
| Chatbot | | | |
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