Tidio Overview

Tidio – your free live chat service, reinforced with bots. If you’re searching for a way to turbo boost your online engagement plan, then this may just be for you.

Tidio offers a spectrum of uniquely designed features to maximise productivity of visits to your site. Whether it’s email, chat or messages, you can now respond to customer queries quickly as well as effectively. Needless to say, with the deployment of AI, the service is 24/7. Furthermore, the widgets allow learning of customer reactions & behaviour. This allows predictive prompting to help conversations along the way.

Sounds good so far…well, it is. The only drawback that seems to stick out is the price structure. It’s discretely categorised into three domains: email marketing, communicator & chatbots. Even though a free trial is available, it somewhat vaguely quotes the prices ‘starting from…’ $ 10 – 18. What’s worse is that for professional packages, it doesn’t quote any price whatsoever. Apparently this can only be sourced by contacting them & is supposed to be customisable (which is a good thing – probably).

With this anticlimax, you may wish to reconsider how much you’re willing to spend on your web marketing & service. After all, it appears that you’d need an open ended budget, which is unfeasible for many, if not the vast majority of consumers.

Tidio Faq

 

What is Tidio used for?

Tidio Chat is a web-based live chat software that combines messages from emails, Facebook Messenger, and website chat widgets into one agent interface. This way, agents can deal with all customer inquiries at the same time.

Is Tidio free to use?

Yes, Tidio is free with limited features. It also provides paid versions which start from 18$/month  and also provide a free trial for 7 days.

What are the best Tidio Alternatives?

Intercom.
tawk.to.
Drift.
LiveChat.
Crisp.

What are the main features of Tidio?

The CRMCanned chatbot is a responsive and intuitive platform. It has features like the ability to respond through messages, custom branding options for businesses who want their own look and feel.

Why should I use Tidio?

Tidio offers a spectrum of uniquely designed features to maximize the productivity of visits to your site. Whether it’s email, chat, or messages, you can now respond to customer queries quickly as well as effectively. Needless to say, with the deployment of AI, the service is 24/7.

Tidio Features

  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • CRM
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Complaint Monitoring
  • Customer Database
  • Customizable Branding
  • Email Management
  • Event triggered actions
  • Feedback Management
  • File sharing
  • Geotargeting
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live chat
  • Multi-channel communication
  • Offline Form
  • Proactive Chat
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Scheduled / Automated Reports
  • Tagging
  • Third Party Integrations
  • Transfers/Routing
  • Virtual Assistant
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Pricing

Available on: Free, Free Trail, Subscription
  • Starting Price: $18.00/month

  • Trail Days: 7