Pulse

Pulse Overview

Bridging the gap between employee and customer communication has always been a significant challenge for businesses. However, our solution, Pulse, offers a comprehensive call center software called CallDesk, which addresses this issue effectively. Whether it\’s messaging or traditional phone calls, we\’ve developed a versatile platform that caters to all your business communication needs. The best part is that CallDesk can be easily accessed from virtually any device, enabling you to connect with your customers and team members from anywhere. With an almost flawless SLA uptime, you can trust our reliable platform and robust security protocols for a seamless communication experience.

Pulse\’s call center solution is enhanced with advanced WebRTC technology, making it effortlessly compatible with leading CRMs like Salesforce, Microsoft Dynamics 365, Zoho, Leadsquared, Bitrix24, or any other CRM you prefer. With its cloud-based infrastructure and collaborative features, Pulse ensures smooth communication, especially for remote employees, resulting in reduced call handling time. The software offers a remarkable advantage for managers, providing them with insightful reports that facilitate data-driven decision-making, all while adhering to essential telecom standards.

Pulse takes pride in equipping businesses with a powerful call center solution that significantly boosts employee productivity by 60-80%. To ensure smooth adoption and optimal usage of CallDesk, comprehensive training sessions are provided to all employees within the organization. By leveraging CallDesk, businesses can effectively address various challenges, including high call waiting times, inconsistent customer experiences, difficulty tracking KPIs, and missed business opportunities. This solution is well-suited for all customer-centric businesses.

When you opt for Pulse call center solution, you can rest assured of receiving top-notch service. It offers custom API integrations, ensuring seamless connectivity with your existing systems. With an impressive 99% uptime SLA and 100% reliability, you can count on uninterrupted operations. Pulse Telesystems holds ISO 27001:2013 certification, ensuring adherence to rigorous security standards and robust data protection practices. Moreover, the company is fully compliant with HIPAA regulations, providing a guarantee for safeguarding sensitive information. Plus, you benefit from 24/7 support, ensuring that assistance is readily available whenever needed.

Pulse Features
Permissions and access controls
Call Tracking
Management of Contacts
Archiving and preservation
Call Monitoring
Employee Listing
Audio Conferencing
Recording of Phone Calls
Actions prompted by an event
Auto-Dialer

Voice in high-definition (HD)
Voicemail-to-email
Team Collaboration
Implementation on a professional level

Trial Days: 7

Pulse Plans and Pricing in 2023

Available on: Free trial and subscription
Starting price: 18-30$ per user/ month

Prem Ch

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