Listen360 Overview
Listen360 is a comprehensive customer engagement platform that has an omnidirectional approach (as per their nomenclature). Boost reviews & recommendations with implementable feedback. Apply business intelligence obtained by insights to revolutionise the customer experience. Create bespoke personalised journeys to customise interest in your brand. Demonstrate empathy by impromptu & sharp responses to customer reviews or concerns. This helps to win a loyal consumer base with better engagement, conversion & retention rates.
Market your products & services in an active manner with prime examples of purchase stories, using verified reviews. Encourage voluminous positive reviews to support your campaigns & integrate via social media channels. Automate higher rankings with supplemental AdWord ratings to increase your CTRs. Create sustainable revenue streams & generate ROI with follow-up & gaugeable existing customer sentiment metrics. Monitor your progress with various visitor activity tracking to ensure profitability.
Unfortunately, a common complaint tends to be their disorganised dashboard cum interface. This protracts the process of accessing features or executing an actionable operation. Their functionality is further compounded by problems with report pulling which can also be perplexing. Apart from these similar themed ergonomic issues, Listen360 remains a versatile program to understand, connect with & satisfy your customers. Now you can focus on your business needs & growth.
I am a digital marketer and SEO content writer at Cloudfindr.
Listen360 Features
- AI/Machine Learning
- Anonymous Feedback
- Complaint Monitoring
- Customer segmentation
- Customizable Forms
- Dashboard
- Feedback Management
- Mobile Survey
- Multi-channel communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Negative Feedback Management
- NPS of Customers
- NPS of Employees
Listen360 Plans & Pricing in 2024
Available on: Free- Starting Price: Not Available
- Pricing Module:
Not Available
Listen360 Reviews
4/5
Overall ratingValue for money
4Features
4Ease of use
4Customer support
4Likelihood to Recommend
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not the Most User-Friendly
Listen360 is not the most user-friendly customer feedback platform. It takes a while to get used to the navigation and the interface is a bit clunky. I found myself having to spend too much time trying to find the features I wanted. It also doesn't have a lot of customization options, so it's not very useful for more complex businesses. The customer service was responsive, but not particularly helpful.
Pro
Responsive customer service
Cons
User-unfriendly interface, lack of customization options
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Positive Experience with Listen360
Listen360 is a great platform for customer feedback. It's easy to use and provides great insights. I love the analytics feature!
Pro
Easy to use, great analytics feature
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not so satisfied with Listen360
The customer service is terrible and the features are limited. I'm not happy with Listen360.
Pro
Cons
Terrible customer service, Limited features
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Excellent Customer Feedback Platform
Listen360 is an incredible customer feedback platform. It's user-friendly interface makes it easy to collect and analyze customer feedback. It's great for customer retention and engagement. Highly recommend!
Pro
Easy to use, great for customer retention and engagement
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Not Impressed with Listen360
Listen360 is not as user-friendly as it claims to be. The interface is outdated and clunky, making it difficult to navigate. The customer support is also incredibly slow, taking days to respond to simple inquiries. Additionally, the customization options are limited and the analytics are not as comprehensive as other customer feedback systems. All in all, I'm not impressed with Listen360.
Pro
Cons
Outdated interface, slow customer support, limited customization options, and lacking analytics.
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Positive Experience with Listen360
Listen360 has been a great tool for our business. It's easy to use and provides valuable customer insights. The customer service team is also very helpful and responsive. Highly recommend!
Pro
Easy to use, helpful customer service team
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Excellent Customer Experience
Listen360 is an amazing customer experience platform. It offers a comprehensive suite of features that allow us to stay connected with our customers. It's easy to use, and provides valuable insights about customer feedback. I can't recommend Listen360 highly enough - it's a must-have for any business.
Pro
Comprehensive suite of features, Easy to use, Valuable insights
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Excellent Customer Feedback Tool
Listen360 is an excellent customer feedback tool. It is easy to set up and use. I like how quickly you can get feedback from customers and how organized the data is. It's also great that you can customize the surveys to fit your business. I have seen a lot of improvement in my customer service since using Listen360. It's great for tracking customer satisfaction and making sure that you're providing the best experience possible. The customer support is also top-notch and always willing to help. Overall, Listen360 is an amazing customer feedback tool that I highly recommend.
Pro
Easy to set up and use, Customizable surveys, Great customer service
Cons
None
Rating breakdown
Value for money
Features
Ease of use
Customer support
Likelihood to Recommend
Pro
Cons
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