Online review management at your doorstep. Say what? Chatmeter’s review solution supercharges local interest. Their ergonomic & centralised dashboard puts communication at the forefront of your business. This means that every opportunity to establish an interaction with customers is presented to you. Engage & connect with customers by deploying global scale techniques to promote lead conversions. Their tools enable convenient selection & flagging of as well as response to imperative reviews. Multi-location brands can outperform rivals to grow. Track reviews & their fidelity & quantity. Gauge competitor metrics & rating trends.
Take help with their review replying options, customised templates & personalised bulk messaging to increase efficiency. Rotate responses & combine tags for further differentiation. Curate reviews to discover the authentic & original customer journey. Feedback surveys provide insights, irrespective of location. Understand customer wishes & requirements prior to the review stage. The result? The ultimate satisfaction of course! Widgets display reviews across your site.
Specific live notifications to ensure that you’re always up to date & reduce response latency. Minimise or even eliminate missed opportunities & steer your conversations with clients (location-agnostic). Automated user delegation, task reporting, harmonious team collaboration & approval processes all unify the workforce.
Their Pulse feature consolidates cumbersome or lengthy feedback into a summarised analytical piece. Now you can understand even the most difficult of customers & act accordingly! Acknowledge feelings & allow the rest to fall into place. The LocationHQ mobile app creates a commutable platform for you to serve your customers anywhere.
The dedicated ChatExec team professionally manages reviews for you. They can handle replying on your behalf, whilst promoting your brand. Monitor review scores, generate further replies & deal with escalations as well as advanced reporting. Improve visibility with benchmarks set for comparison with others. Systematic procedures, and local listing nurturing allow accurate information-sourcing & subsequent informed decisions to propel your enterprise.
With all these advantages do come some issues, namely the SEO web tracking feature. This is complex to personalise & often yields misleading data. There are other similar themed concerns, hence I won’t inundate readers with these here. Nevertheless, with the power-packed set of features, Chatmeter’s review management software is here to deliver your business with enlightening performance.
- Automated publishing
- Brand Tracking
- Campaign management
- Collaboration tools
- Competitive Analysis
- Content management
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