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ONCloudfindr Index · Online Reputation Management Software · ranked by buyer ratingsUpdated October 2026

Online Reputation Management Software

Online reputation management software helps businesses monitor, collect and improve what's said about them online — reviews, ratings, listings, social mentions and search results. In 2026 AI watches mentions across the web, drafts responses, and turns feedback into insight.

From a local business protecting its star rating to a brand managing reputation across many locations, the right tool depends on where your reputation lives. Below, every tool is ranked by verified buyers who actually pay for it — compare features, pricing and reviews to find your fit.

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Every Online Reputation Management Software tool below is ranked by buyer ratings — not by vendors, and not by us. 31 tools compared. No sponsored placements in the rankings.

Legit Local

Legit Local is yet another online review & reputation management package designed to boost your business by appealing to wider audiences. This is achieved through one underlying principle: harnessing the potential of customer feedback to empower your…

Marketing & Advertising Software+1Custom Pricing ($49/mo)
★3.511 reviews
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BrandMentions

Brand Mentions is an online monitoring tool that searches for specific words or names on the internet. You decide which ones you want it to keep track of, and this doesn’t have anything at all to do with your brand–you can even use company name, domain,…

Marketing & Advertising Software+1Subscription Monthly ($99/mo)
★4.210 reviews
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Chekkit

Chekkit is a review management software to drive your online reputation in the correct direction. Their generation dashboard assists in procuring & converting leads into customers. Accelerated growth is driven by SMS campaigns & diverted traffic…

Marketing & Advertising Software+1Custom Pricing
★4.39 reviews
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Listen360

Listen360 is a comprehensive customer engagement platform that has an omnidirectional approach (as per their nomenclature). Boost reviews & recommendations with implementable feedback. Apply business intelligence obtained by insights to revolutionise…

Marketing & Advertising Software+1Free
★4.18 reviews
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RevuKangaroo

Online review management can be tedious, however with RevuKangaroo’s strategic system, watch your brand reach new heights. Do this by targeting a simple yet imperative resource which is integral to your reputation. What am I referring to here? Well custo…

Marketing & Advertising Software+1Custom Pricing ($233/mo)
★4.18 reviews
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ClearlyRated

ClearlyRated enables you to gauge client cum employee satisfaction & mitigate issues to maintain or improve these levels. Raise your NPS scores to promote your fidelity to the world! Client satisfaction surveys acquire ratings, encourage existing cus…

Marketing & Advertising Software+1Custom Pricing ($49/mo)
★4.17 reviews
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Objection Co

Instead of merely focussing on your strengths, why not look to remove what’s pulling you behind. Confused? Well, Objection Co does just that: a negative review removal tool! Unfortunately, a small but significant minority of ‘customers’ will post poor fe…

Marketing & Advertising Software+1Free Trial
★3.97 reviews
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Revetize

Revetize offers a convenient reputation management system for your business welfare. Invite customers to leave reviews about your products or services anywhere & at any time. Acquire NPS data from their analytical stats-based graphical dashboard for…

Marketing & Advertising Software+1Free
★3.97 reviews
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Reviewshake

Need a review management platform that handles customer feedback in your favor? Reviewshake may just have your answer. With their AI integrations, machine learning & NLP, automate processes to increase efficiency. Gauge your competition & deploy…

Marketing & Advertising Software+1Free Trial
★4.65 reviews
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TribeLocal

TribeLocal offers agencies & local businesses with reputation solutions. Now you can manage customer reviews & feedback conveniently as well as effectively. Monitor your site performance & even benefit from their embeddable SEO tool for effic…

Marketing & Advertising Software+1Custom Pricing ($29/mo)
★4.65 reviews
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Chatmeter

Online review management at your doorstep. Say what? Chatmeter’s review solution supercharges local interest. Their ergonomic & centralised dashboard puts communication at the forefront of your business. This means that every opportunity to establish…

Marketing & Advertising Software+1Custom Pricing
★3.85 reviews
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BirdEye

Win every customer interaction & boost your online presence with Birdeye’s review management. Collate reviews, be discovered online, boost lead conversion & correspond with customers via text. Their dedicated messaging platform enables mass campa…

Marketing & Advertising Software+1Custom Pricing ($299/mo)
★4.54 reviews
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Awario

Awario is a social media monitoring tool that allows professionals to track mentions of their brand, monitor competitors, and find sales opportunities. It’s perfect for enterprises around the world who want greater insight into what people are saying abo…

Marketing & Advertising Software+2Subscription Monthly ($29/mo)
★4.34 reviews
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Cloutly

Cloutly helps your business grow by acquiring more reviews & raising the average rating to boost your ranking. Deploying various marketing strategies, including SEO & dashboard unification to drive management, and outshine your rivals. Apply the…

Marketing & Advertising Software+1Custom Pricing ($27/mo)
★4.04 reviews
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Reputation.com

As the name suggests, Reputation.com augments your customer reviews to build a wonderful profile for your business. Enable your customers to represent your service by achieving higher rankings. Monitor & manage this feedback & respond accordingly…

Marketing & Advertising Software+1Free Trial
★4.04 reviews
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RepuGen

Repugen is a comprehensive healthcare reputation management system. Catering for your online setup, assist patients with finding their ideal provider. Engage, connect, convert & retain them by encouraging regular review posting. Acquire & efficie…

Marketing & Advertising Software+1Custom Pricing ($79/mo)
★3.54 reviews
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ReviewInc

Reviewinc is online reputation management & review software designed to promote your business with the power of customer feedback. Monitor, generate & respond to reviews, all at an affordable price. Dashboard analytics along with bespoke customis…

Marketing & Advertising Software+1Custom Pricing ($39/mo)
★3.54 reviews
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Reviews.io

Also known as Reviews.co.uk, Reviews.io is an innovative approach to harnessing the potential of customer reviews. As the name suggests, empower yourself with your user feedback to promote your brand. Their affordable omnichannel strategy can do wonders…

Marketing & Advertising Software+1Free Trial
★3.54 reviews
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Yotpo

YotPo is a review cum rating solution designed to handle customer feedback. Apply this to your advantage & utilise it as a marketing tool to promote your business. Collate data, monitor customer activity, procure reviews & respond to good plus ba…

Marketing & Advertising Software+1Subscription Monthly ($19/mo)
★3.54 reviews
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CaptainAMZ

CaptainAMZ is a bespoke Amazon-specific review cum online store reputation maintenance tool. Offering an array of solutions including requesting & monitoring feedback as well as malicious reviewers plus Amazon’s due to you, it’s no wonder that this i…

Marketing & Advertising Software+1Free Trial
★3.04 reviews
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Buyer's Guide

How to choose Online Reputation Management Software

What actually matters in 2026, which type fits your team, and how to avoid overpaying — before you shortlist below.

Online reputation management (ORM) software helps you shape what people find when they research your business — reviews, ratings, listings and mentions. The right tool depends on where your reputation lives and how many locations you manage. This guide covers what ORM tools do, how AI has changed them in 2026, and how to choose.

What ORM software actually does

These tools help you generate more reviews by prompting happy customers, monitor reviews and mentions across many sites in one dashboard, respond quickly, keep your business listings accurate everywhere, and track sentiment over time. In 2026 AI watches mentions across the web in real time, drafts on-brand responses, and summarises what customers are consistently saying so you can act on it. The differentiator is coverage and how much it helps you respond and improve, not just watch.

The features that actually matter

  • Review generation — automated requests that turn happy customers into reviews.
  • Multi-site monitoring — reviews and ratings from every relevant site in one place.
  • Response tools — reply fast, with AI-drafted, on-brand responses.
  • Listings management — accurate business info across directories and maps.
  • Social listening — mentions beyond review sites.
  • Reporting and sentiment — trends and themes in what customers say.
  • Integrations — links to your CRM, help desk and point of sale.

Which tool is right for you

  • Local and single-location businesses: review generation and monitoring for the sites that matter.
  • Multi-location and franchises: manage reviews and listings across many locations centrally.
  • Agencies: handle reputation for multiple clients from one platform.
  • Brands and enterprise: social listening, sentiment analysis and reporting at scale.

What to expect on pricing

Most ORM tools are priced per location per month, with tiers unlocking listings, social listening and advanced reporting. Costs scale with the number of locations, so model that, and check whether review generation, response tools and listings management are all included or billed separately.

Common pitfalls to avoid

  • Per-location pricing that adds up quickly across many sites.
  • Review-gating that violates platform rules — you can ask for reviews, not filter out negative ones.
  • Generic, robotic responses that do more harm than good.
  • Coverage gaps that miss the sites your customers actually use.
  • Over-automation that removes the human touch from responses.

Every tool below is ranked by verified buyers who actually pay for it — no sponsored placements. Filter by price, rating and use case, then compare your shortlist to find the ORM tool that fits your business.

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FAQ

Frequently asked questions

Common questions buyers ask about this category.

What is online reputation management software?

Online reputation management (ORM) software helps businesses monitor, collect and improve what's said about them online — reviews, ratings, listings and mentions. It generates reviews, tracks them across sites, helps you respond, and keeps your listings accurate, increasingly with AI monitoring and drafting responses.

How do you get more online reviews, and is review-gating allowed?

ORM tools prompt customers to leave reviews at the right moment, which reliably increases volume. You're allowed to ask all customers for reviews, but 'gating' — only sending happy customers to public review sites while diverting unhappy ones — violates the policies of Google and others. Ask everyone and improve based on the feedback.

What's the best reputation software for a local or multi-location business?

Local single-location businesses need review generation and monitoring for the sites that matter to them. Multi-location businesses and franchises need to manage reviews and listings across all locations from one dashboard, with per-location reporting. Compare the options below by rating.

What can AI do in reputation management?

AI monitors reviews and mentions across the web in real time, drafts on-brand responses to reviews, analyses sentiment, and summarises recurring themes in customer feedback. It helps you respond faster and spot issues sooner, though a human should review responses to sensitive or negative feedback.

How much does reputation management software cost?

Most tools are priced per location per month, with higher tiers adding listings management, social listening and advanced reporting. Costs scale with the number of locations, so model that and check which features — review generation, responses, listings — are included in each plan.

Is reputation management software worth it?

For businesses where reviews and local search drive customers, yes — more and better reviews directly influence trust and sales, and monitoring lets you catch and fix issues early. If you have very few review sources or manage reputation easily by hand, a simpler approach may be enough. Compare the options below to judge the fit.

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