Podium

No. The initial term is twelve months and auto-renews for equal periods; non-renewal requires written notice at least 30 days before the term ends. A clause added in October 2026 states that change of ownership, rebranding, workforce reduction, closing locations or deciding to stop using the service do not count as grounds for release.

$399 for Core or $599 for Pro, plus $30/user for phone seats (falling to $25 at five or more), $5 per location for 10DLC, and $5 per extra phone number. A $500 network optimisation fee applies per location for Podium Phones. Overages beyond the included usage allowances are billed at rates Podium does not publish.

Bulk sending stops entirely until the next month. Credits do not roll over, and raising the limit requires contacting your assigned customer success manager rather than self-serving an upgrade.

Yes — it is an established Utah business founded in 2014, currently rated A− by the BBB though not BBB-accredited, with 61 complaints logged over three years. The question comes up often enough to autocomplete in Google, which reflects frustration with contract and billing terms rather than any doubt about the company existing.

Birdeye is the comparison buyers raise most often, and both sit in the same $300+/month bracket. The practical question is contract flexibility rather than features: Podium requires a twelve-month commitment with no mid-term exit, so if you want to trial a category before committing, check what terms each will actually sign.

You get a 30-day export window after termination, but it is conditional on paying all outstanding fees, and Podium’s terms state the export itself may be handled as a paid professional-services engagement at its then-current rates. No warranty is given on the completeness of that export.