Thryv

You submit an in-app form, after which a customer success manager calls you — and Thryv’s help centre states the account is not cancelled until you speak to them by phone. Note the tension with the written terms, which require written notice. There is a 3-day cancellation period from purchase for a full refund; outside it, no refunds except where the agreement expressly provides one.

No. Thryv’s terms state the Thryv SMS number cannot be transferred to the customer at any time, during or after the term — it is disconnected or reassigned to another business when the subscription ends. Domain ownership after cancellation is not addressed anywhere in the published terms.

Starter is $99/month for one user and Signature is $399/month for five; the Custom tier carries no published price. Budget separately for a $250 onboarding fee, a further $500 implementation fee if Keap is selected as the CRM, and add-ons such as Workforce Center at $49/month plus $7 per staff member.

Not really. Thryv offers a free trial, but its own homepage footnote describes it as limited access to the Marketing Center Signature plan rather than the full platform, and the pricing page routes most paths to a demo booking. Several product lines carry no published price at all.

Yes, on non-renewal the Thryv instance is deactivated including the website. Reactivating within 60 business days preserves your content and data; after that there is no stated recovery path. Account data may be retained on Thryv’s servers for up to 13 months after termination, or deleted immediately at Thryv’s option.

Capterra shows 4.2/5 across 538 reviews while Trustpilot shows 2.6/5 across 438, with 58% of Trustpilot reviews at one star. Trustpilot is also proportionally more active — about 23% of its reviews landed in the last 12 months against roughly 7–8% on Capterra. We have not established the cause and are not guessing at it.