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Qwaiting Overview

Qwaiting is a web-based system queue management system for waiting lines and walk-ins. This user-friendly, highly intelligent, and lightweight queuing system is designed to serve Small to Large Enterprises and to deliver an excellent customer experience.

The Web-based check-in, customer feedback, business insights/ analytics, Appointment booking, QR code, SMS and email notification, multiple location access, Real-time service reporting, are the powerful modules that make it a world-class queuing solution.

Qwaiting Key Features

Location

  • Can be used over multiple locations
  • Manages the queues per location
  • Future locations can be added using Kiosk
  • Appointments can be filtered by location
  • Access real-time data for location

Schedule Appointments

  • Effective appointment scheduling for customers to feel authorized and control over time
  • User can schedule their appointments at a single place
  • Users can request to change the time and to cancel the appointment

Easy to use

  • Can easily be set up in a few hours
  • Easy to configure
  • Easy integration
  • Easy onboarding

Mobile & flexible

  • Manages the customer’s activities in the most effective and flexible manner
  • Easily engages with your customer’s/ visitors on the counter or in the waiting area by sending them SMS and follow-ups

Follow-up

  • Take follow-ups through saved emails and phone numbers to get back with the most relevant offers
  • Curtails admin and minimize no show
  • Provides a personal customer experience
  • Handles different questions and conditional follow up questions

Real-time overview

  • Shows admin the real-time scenarios which are ongoing at their workplace
  • Can monitor the entire data in real time
  • Delivers real-time service request update to customer’s smartphones by SMS and email

Notifications

  • Intelligently alerts the customers when their queue number approaches
  • The system notifies when the wait time extended through SMS and email
  • Don’t worry if your name is not called. You can roam around till the service is not served

Export

  • System allows you to export your data into Excel and take a deeper dive.
  • Export data to find the appropriate number of people in the queue
  • Export data to check the market statistics

API integration

  • Provides neat and tidy automated workflows
  • You can link to our system to other databases for enlarging the quality and quantity of business vision.
  • Enables integration with platforms, like, Websites, CRM, Mobile apps, Business intelligence, self-service KIOSK and so on.

Different Reporting

  • Different types of reporting that include online as well as historical reporting are included in the features of the software
  • Features reports like return rates, no show, service duration, and transaction type

Reminder System

  • Eliminates the inconsistency and inefficiency rate of manual and traditional appointment reminder process
  • You can choose the suitable time slot and get an instant reply of confirmation via email or SMS

Auto-call

  • Auto-call will be made when your turn is approachable after 3 persons via SMS
  • Optimize and automate the queue flow

Ticket Printing

  • Qwaiting uses Kiosk for data entry, on-screen keyboard and most importantly to print the tickets
  • The system will print the ticket number with time and date
  • It allows the customers to feel comfortable that they will be consulted accordingly

Qwaiting Features

  • Software as a Service (SaaS)
  • Real Time Comparisons
  • Software
  • Marketing Automation Software

Qwaiting Plans & Pricing in 2022

Available on: Subscription
  • Starting Price: $119/location

  • Pricing Module:

    Basic-$199


    Pricing Model: Other

    Payment Frequency: Per Month

  • Trial Days: 14

Frequently Asked Questions

Qwaiting is an online appointment booking software that assists users to schedule all their appointments in a single place. Our software provides personalized notifications and alerts to the users who are waiting in line for availing of their service. You can generate a ticket that will showcase the complete details of your service and what you need from our Qwaiting software.

Qwaiting is used for businesses to deploy waiting lists and campaigns with different outcomes. It's a business sim game that provides real-life insights into managing and developing their organisations.

No, but its provide a free 14 days trial.

Qwaiting is great for businesses big or small, banks, education institutions, F&B, immigration systems & clinics.

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Value for money

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Features

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