Qwaiting

Qwaiting Overview

Qwaiting is a web-based system queue management system for waiting lines and walk-ins. This user-friendly, highly intelligent, and lightweight queuing system is designed to serve Small to Large Enterprises and to deliver an excellent customer experience.

The Web-based check-in, customer feedback, business insights/ analytics, Appointment booking, QR code, SMS and email notification, multiple location access, Real-time service reporting, are the powerful modules that make it a world-class queuing solution.

Qwaiting Key Features

Location

• Can be used over multiple locations
• Manages the queues per location
• Future locations can be added using Kiosk
• Appointments can be filtered by location
• Access real-time data for location

Schedule Appointments

• Effective appointment scheduling for customers to feel authorized and control over time
• User can schedule their appointments at a single place
• Users can request to change the time and to cancel the appointment

Easy to use

• Can easily be set up in a few hours
• Easy to configure
• Easy integration
• Easy onboarding

Mobile & flexible

• Manages the customer’s activities in the most effective and flexible manner
• Easily engages with your customer’s/ visitors on the counter or in the waiting area by sending them SMS and follow-ups

Follow-up

• Take follow-ups through saved emails and phone numbers to get back with the most relevant offers
• Curtails admin and minimize no show
• Provides a personal customer experience
• Handles different questions and conditional follow up questions

Real-time overview

• Shows admin the real-time scenarios which are ongoing at their workplace
• Can monitor the entire data in real time
• Delivers real-time service request update to customer’s smartphones by SMS and email

Notifications

• Intelligently alerts the customers when their queue number approaches
• The system notifies when the wait time extended through SMS and email
• Don’t worry if your name is not called. You can roam around till the service is not served

Export

• System allows you to export your data into Excel and take a deeper dive.
• Export data to find the appropriate number of people in the queue
• Export data to check the market statistics

API integration

• Provides neat and tidy automated workflows
• You can link to our system to other databases for enlarging the quality and quantity of business vision.
• Enables integration with platforms, like, Websites, CRM, Mobile apps, Business intelligence, self-service KIOSK and so on.

Different Reporting

• Different types of reporting that include online as well as historical reporting are included in the features of the software
• Features reports like return rates, no show, service duration, and transaction type

Reminder System

• Eliminates the inconsistency and inefficiency rate of manual and traditional appointment reminder process
• You can choose the suitable time slot and get an instant reply of confirmation via email or SMS

Auto-call

• Auto-call will be made when your turn is approachable after 3 persons via SMS
• Optimize and automate the queue flow

Ticket Printing

• Qwaiting uses Kiosk for data entry, on-screen keyboard and most importantly to print the tickets
• The system will print the ticket number with time and date
• It allows the customers to feel comfortable that they will be consulted accordingly

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